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Título
Coordinator fails to start after service account password changes -
Descrição
After changing the password via the "Coordinator Database Configurator" option on the Coordinator status-tray icon the Coordinator fails to start.
The following error is noted in the log:
"Login failed. The login is from an untrusted domain and cannot be used with Windows Authentication."
The account specified is valid however and can connect to the CA DB.
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Causa
While this error is common of an expired password it may also occur if the server is 2008 or higher and UAC is enabled. UAC may affect saving the changes in the Coordinator Configurator tool (ConfigureDatabase.exe).
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Resolução
WORKAROUND 1:
1. For 6.9.5 and higher versions go to \Program Files\Quest\ChangeAuditor\Service
2. Right-Click on ConfigureDatabase.exe and select "Run as administrator". This will allow you to make changes within the Coordinator Database Configurator/Coordinator Configuration Tool and click "OK" to apply them.WORKAROUND 2:1. For 6.9.5 and higher versions go to \Program Files\Quest\ChangeAuditor\Service
2. Right-Click on ConfigureDatabase.exe and select "Properties".
3. Select "Compatibility" and enable "Run this program as an administrator".
4. Optionally click "Change settings for all users" and enable "Run this program as an administrator".
5. Click "OK" two times.Note: If you are using a version older than 6.9.5, the path mentioned above use a non-Quest branded path.STATUS:Enahancement request TF00134446 has been submitted to Development for consideration in a future release of Change Auditor. -
ID do defeito
TF00134446