KACE as a Service Product Notification

Dear KACE as a Service Customer,

We are excited to inform you that KACE as a Service is moving to a state-of-the-art data center provided by our hosting partner, NTT Data. This new facility offers a range of enhancements to improve your KACE as a Service experience, including:

• New Server Hardware.
• Latest Palo Alto Firewall Security Devices and Tools. 
• Top-of-the-Line Network Equipment and Highly Connected Network Bandwidth via Contiguous IP Address Ranges. 
• High Energy Density per Square Foot with Multi-Power Feed Redundancy.
• Offsite Storage Technology. 

These improvements ensure that your KACE as a Service is optimized for performance and security, and designed to even withstand events such as natural disasters.

How Does This Affect You as a customer? 

• New Public IP Address: Each KACE customer will receive a new Public IP Address as we transition to a larger network with better bandwidth.
• Re-Establishing Site-to-Site VPNs: Under the new Palo Alto Firewall, we will need to re-establish the Site-to-Site VPNs connected to your KACE Appliance.

Please note that the internal/private IP of your appliance will not change or be affected by this network migration.

What Do We Need from You?

• DNS Update: We will provide you with a new Public IP in the individual emails we send out. You will need to update your DNS to the new Public IP on the day of the switch-over.
• VPN Form: If you have a Site-to-Site VPN, we will send a form along with the individual email. You or your network administrator will need to fill out this form and return it to us. The Site-to-Site VPN will also need to be changed over on the day of the switch-over.

Who Will Be Performing This Change?

KACE via its partners at NTT Data will be responsible for all datacenter side network changes.

When Will This Change Happen?