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KACE Systems Management Appliance Product Notification

Product Release


New Release

KACE Systems Management Appliance 13.0

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We are excited to announce the release of Version 13.0 for theKACE Systems Management Appliance
Look what's new:
  • Actionable User Notifications: A wide range of predefined notification configurations are now included, such as Security or Patching, making it easier than ever to take action on items.
  • Simplified Software Uninstallation: You can now quickly either add or remove a Software Catalog item from a Managed Installation using the Software Catalog Detail page.
  • Easy Certificate Management Integration: Let's Encrypt is a free, automated, open certificate authority (CA), which simplifies adding SSL to your KACE environment. 
  • Google Workspace Authentication Integration: The appliance can authenticate users using Google Workspace credentials starting in this release.
  • Service Desk Attachment Virus Scanning: This automated process ensures that all ticket attachments will be scanned before they are added to the tickets.
  • Service Desk Attachment Distribution through email: The appliance can now email files that are attached to the ticket instead of providing file links. You can also add file attachments to email templates when needed.
  • New OS support: Support has been added for a number of Windows, Mac, and Linux operating systems to keep your environment fully managed.  
See the release notes for details on enhancements, corrections and improvements.
Stay up to date by subscribing to our new real time RSS feeds. For more information refer to How to utilize real time RSS feeds. 
Be sure to check out the KACE Systems Management Appliance Product Support Page to find solution articles, tips and tricks, video tutorials, documentation, notifications, life cycle tables, training, and a product user forum.
IT Ninja Community
KACE Systems Management Appliance 12.0  is now in limited support and discontinued support on Mar 06, 2023.
To determine the current support phase of your product, please refer to the KACE Systems Management Appliance Life Cycle Table.
The Quest Software Support Renewals team can assist you with questions regarding your Support Maintenance contract or upgrading to another support offering and the Benefits of Renewing Support.
If you have any questions or comments, please Contact Support. If you have a technical issue, please log a Service Request. If you have a licensing issue, please Contact Licensing.
If at any time your business demands a higher level of support, we can help you find a service that better fits your needs, such as 24x7 Support or proactive Premier Support. Visit the Quest Support Portal for more information.


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