Chat now with support
Chat with Support
Self Service Tools
Knowledge Base
My Account
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
Support Essentials
Awards and Testimonials
Getting Started
License Agreement
Support Guide

Rapid Recovery Product Notification

Product Release

We are excited to announce a new release of Rapid Recovery 6.7.

Look what's new:

  • Increased Security: SAML provides multi-factor authentication.
  • Added support for Windows 11, Windows Server 2022.
  • Improved user experience: faster authentication process.
  • Reduced Costs for Service Providers: With SAML, you don't have to maintain account information across multiple services.

See the release notes for details on enhancements, corrections and improvements.

Check out this helpful knowledge article:

Rapid Recovery 6.7 Released (4044945) 

Rapid Recovery 6.5 is now in limited support.

Rapid Recovery 6.4 went into discontinued support on June 9, 2022. To determine the current support phase of your product, please refer to the Rapid Recovery life cycle table.

If you need additional services to assist you with upgrading or ensuring your solution is running optimally, please visit our Rapid Recovery Services page.

Be sure to check out the Rapid Recovery Product Support page to find solution articles, tips and tricks, tutorials, documentation, notifications, life cycle tables, training, and a product user forum.

Stay up to date on the latest knowledge base articles, hotfixes, software releases and more by subscribing to our new real time RSS feeds. For more information see How to utilize real time RSS feeds.  

If you have any questions or comments, please contact support. If you have a technical issue, please log a Service Request. If you have a licensing issue, please contact licensing