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KACE Systems Management Appliance Product Notification

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KACE Systems Management Appliance 12.0

 
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We are excited to announce the release of Version 12.0 for KACE Systems Management Appliance.

 

Look what's new:

  •  Nutanix Support - with its newly extended support portfolio, is now able to host Nutanix for seamless cloud service and storage support.
  • Azure and AWS S3 storage support – now allows you to configure your appliance to use cloud-based offboard backup such as the Microsoft Azure Blob and Amazon S3 storage.
  • Scalability enhancements – enables you to manage up to 30% more endpoints using default configurations.
  • Knowledge base articles suggested at ticket creation – you’ll be able to offer a list of knowledge base articles based on the information provided in a Service Desk ticket – effectively reducing the number of active tickets by offering curated “self-help” resources. Some new Service Desk tickets might be avoided by automatically showing related knowledge base articles as users enter data into the entry fields.

See the Release Notes for details on enhancements, corrections and improvements.
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Be sure to check out the KACE Systems Management Appliance Product Support Page to find solution articles, tips and tricks, video tutorials, documentation, notifications, life cycle tables, training, and a product user forum.

KACE Systems Management Appliance 11.0  is now limited support and discontinue support on Dec 30, 2021. To determine the current support phase of your product, please refer to the KACE Systems Management Appliance Life Cycle Table.
The Quest Software Support Renewals team can assist you with questions regarding your Support Maintenance contract or upgrading to another support offering and the Benefits of Renewing Support.
If you have any questions or comments, please Contact Support. If you have a technical issue, please log a Service Request. If you have a licensing issue, please Contact Licensing.
If at any time your business demands a higher level of support, we can help you find a service that better fits your needs, such as 24x7 Support or proactive Premier Support. Visit the Quest Support Portal for more information.