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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Diagnosing Problems using the Diagnostic Console

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Introducing the Diagnostic Console
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Launching and Connecting to the Diagnostic Console
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Introducing the Exchange 2007 Diagnostic Console
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Introducing the Exchange 2010 Diagnostic Console
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Introducing the Exchange 2013 Diagnostic Console
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Introducing the Exchange 2016 Diagnostic Console
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Introducing the BlackBerry Diagnostic Console
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Introducing the OCS Diagnostic Console
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Introducing the Lync/Skype Diagnostic Console

Introducing the Diagnostic Console

The Diagnostic Console provides you with a real-time representation of the messaging system processes and components within a server. You can diagnose and resolve issues using the Diagnostic Console, which contains the following:

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Home Pages that highlight targeted areas of server activity.
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Graphical flows that illustrate the rate at which data is moving between server components. Colorful buttons, gauges, spinners, and containers display the value of key statistics and metrics.
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Visual warnings if the performance metrics exceed acceptable thresholds, which you can adjust. The buttons, gauges, and other visual objects, collectively referred to as components, change color to show you the source of the problem.
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Warning messages that are displayed well before the traffic levels of a server become critical.
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A range of reports and graphs that provide you with detailed information about a server. You can view this information on the screen or you can print it.

When you connect to the Diagnostic Console, the Home Page displays a high-level summary of your Exchange, BlackBerry, or OCS front-end server.

The Home Page contains the various panels, message flows, and drilldowns to help you perform an extensive analysis of components on your server. To view detailed information on specific components, right-click a component, message flow, and drilldown, and select What’s This, Metrics, or Properties.

While the Management Console can run tests when it is closed, the Diagnostic Console cannot perform any actions when it is closed.

If you are using the Diagnostic Console as a monitoring tool, you must disconnect from, then reconnect to the Diagnostic Console daily.

For information about the software prerequisites, required permissions, and required configuration for using the diagnostic console, see the Unified Communications Diagnostics Deployment Guide.

Performance Considerations

The Diagnostic Console retrieves a large amount of data from a server at frequent intervals, which can affect the server's performance. Also, using the Diagnostic Console for an extended period of time can consume critical system resources, affecting the stability of UC Diagnostics.

It is recommended that the Diagnostic Console view a maximum of 10 servers at any one time.

Launching the Diagnostic Console from the Management Console

You can use the Diagnostic Console plug-in to diagnose your servers. The Diagnostic Console allows you to further diagnose and resolve issues within individual servers in your organization.

To launch the Diagnostic Console plug-in from the Management Console
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Right-click a server and select Diagnose | Launch Diagnostic Console.
Launching and Connecting to the Diagnostic Console

To directly launch the diagnostic console without starting the management console, use the following steps.

To launch and connect to the Diagnostic Console
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Select Start | Programs | Quest | Spotlight | UC Diagnostics Console.
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Select File | Connect.
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Click the Tools button, then select Create New Connection to create a plug-in connection to the server.
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Select a connection type, enter a connection name, and click OK.
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Enter the address of target computer, and click OK.
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In the Welcome to UC Diagnostics page, select File | Connect.
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Select the plug-in connection you created, and click Connect.

For special information about connecting to an OCS environment, see When Connecting to OCS .

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)
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Introducing the Exchange 2007 Diagnostic Console
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Understanding the Exchange 2007 Diagnostic Console
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Panels
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Message Flows
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Drilldowns
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Metrics
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