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Error Upgrading to UCD 8.6.3.180 with Error code -2146824582 "Provider cannot be found" (4373374)
When attempting to upgrade UCD to version 8.6.3.180, users may get an error during the first few steps.<br><br><img alt="image" src="https://questsoftware.file.force.com/servlet/rtaImage?eid=ka06R000000VxJ9&feoid=00N6R00000J0qH7&refid=0EM6R000005RpiA"></img><br>
How to merge license files together, or request a new or updated license (4237462)
How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. ... If you have license files which need to be merged together or you require a new updated license for a product that you are currently licensed for, please fill out the form on the following page to submit a request to the Licensing Team:
How can I determine when my Support Contract expires? (4243498)
How can I determine when my Support Contract expires? ... Please contact the Quest Sales Department for this information: ... Email: Sales@quest.com ... Phone: 1-800-306-9329
Failed to install license. Make sure that you are installing correct license file. (4341976)
When I apply the license I get the following error: "Failed to install license. ... <p>- License is trying to be installed on 8.2 version</p> ... <p style="font-size: 11.8181819915771px;"> </p>
How can Spotlight on Exchange be configured to monitor specific servers in Exchange Organization( (4264647)
How can Spotlight on Exchange be configured to monitor specific servers in Exchange Organization(s) and not the entire exchange organization? ... Click Actions|Clear All Data Collections to clear data collection for all servers.
Can Spotlight on Exchange and MessageStats be installed on the same system? (4336671)
Can Spotlight on Exchange and MessageStats be installed on the same system? ... It is not recommended to install both of these products on the same computer because MessageStats uses as much resources as it needs to do the processing and Spotlight on Exchange needs a fair amount of memory, so there could be conflict.
How to Set Up Notifications in Spotlight on Exchange (4286666)
This article describes how to set up notifications in Spotlight on Exchange. ... Please perform the following steps: ... 1. Connect to a server in Spotlight console ... 2. Select View | Options | Alarm Log
Web Reports Error: "Microsoft .Net Framework version 2.0 must be installed on the IIS server that (4333549)
"Microsoft .Net Framework version 2.0 must be installed on the IIS server that hosts this application. ... Microsoft ASP.NET must also be enabled on the virtual directory that contains this application.
Is there a way in UCC Diagnostics to monitor the number of items in a windows folder? (4324065)
Is there a way in UC Diagnostics to monitor the number of items in a windows folder? <p>Currently there is no way to monitor how many files are in a specific folders with in UC-D.</p><p></p><p>Workaround: None</p><p>Status: Enhancement Request TF00491750 has been opened and being considered for a future release by product management.
RPC/Sec is showing around 600, and the default warning is 5 why? (4340571)
Spotlight on Exchange is showing the primary back-end Exchange Server RPC/Sec of around 600 but the default warning is 5, why?. ... This just means that a lot of MAPI workload is happening right now which could indicate 3rd party software calls through MAPI.
SMTP Queue Report is displaying N/A for the Status for the Number of Queued Messages. (4326972)
None. ... STATUS: ... Waiting for fix in a future release of Spotlight on Exchange.
I am trying to apply a license file with a .DLV extension to Unified Communication Command Suite 8.0.1 and I get the error invalid License. (4319085)
I am trying to apply a license file with a .DLV extension to Unified Communication Command Suite 8.0.1 and I get the error invalid License. ... Quest is switching to a new Quest license type (.dlv) and will be emailing your new license file to you.
Connection to Lync to Pool fails with error: (4241232)
When connecting to the FQDN of a Lync pool, the following error is generated after entering user credentials:<br><br>Windows API function (DsGetDcName) failed because 'The specified domain either does not exist or could not be contacted' Defect ID: TF00483402 has been identified to cause this issue in environments where the default sip domain of the service account does not match the Active Directory domain namespace.
Error: "Datasource error in connection server name registry proxy cannot be created error 8007000 (4276740)
"Datasource error in connection server name registry proxy cannot be created error, 80070005 access denied" ... Try restarting the Windows Management Instrumentation Service on the remote Exchange Server to resolve the issue.
Unable to connect to SQL Server 2005 Express (4344255)
This solution describes an issue when Spotlight on Messaging is unable to connect to SQL Server 2005 Express. ... By default, remote connections are disabled for SQL 2005 Express. ... The following needs to be enabled in order to install Diagnostic Services on a different computer other than the Spotlight on Exchange Enterprise Edition database.
Message Delivery Test and External Message Transfer test fails with 'Access Denied' error (4348642)
This article describes an issue when message delivery test and external message transfer test fails with "access denied" error. ... Microsoft released hotfixes for Exchange 2000 SP3 and Exchange 2003 SP1 and SP2 which will cause diagnostic tests using the MAPI protocol to fail with an Access Denied error message.
Why is Spotlight on Exchange showing -2 and grayed out objects on the homepage? (4340553)
Why is Spotlight showing -2 and grayed out objects on the homepage? ... Spotlight on Exchange cannot gatherer the data it needs because performance counters are not available on the remote server.
How to setup and configure the Data Recorder in Data Recorder Mode (4334017)
The Quest Spotlight on Messaging Data Recorder enhances the Spotlight on Messaging Diagnostic Console by capturing server performance data, making it easier for you as an administrator to troubleshoot and resolve possible issues.
APPCRASH when opening the Management Console with Fault Module Name: QuestLicense.dll (4229812)
When opening the Management Console you receive an APPCRASH on screen. ... Problem signature: ... Additional Information 3: 8aeb ... Additional Information 4: 8aebc978c9c5a2c5bd229abe768cf1bc ... Read our privacy statement online:
This page uses JavaScript, but your browser does not support it. (4330889)
This page uses JavaScript, but your browser does not support it. ... You may be able to correct this problem by adding this web site to your Trusted Sites or Local Intranet web content zones. ... Error
Spotlight on Exchange reports messages in the Send queue when the System Manager queue appears em (4265944)
Spotlight on Exchange reports messages in the Send queue when the System Manager queue appears empty.
What are the requirements to install Unified Communications Diagnostics? (4219666)
What are the supported hardware, operating systems and platform requirements required to install Unified Communications Diagnostics? <div>For the most up to date information log on to the Quest and Security Support Site.
Migrating Connections in Spotlights (4287736)
It is possible to save your machine connections in a central location which can be used by all Spotlights that are installed in an environment. ... After the below procedure is followed, all Spotlights configured to use shared connections will be able to use the same connections list.
Threshold settings are not applied with template (4294850)
When applying a template to a server in the Diagnostic Console the thresholds are not applied. ... When saving the template you need to indicate that you wish to also save the calibration details.
Error "8004005 Access Denied" occurs when running reports. (4294403)
There are known issues with the way Native Authentication is being passed between the IIS Servers and the SQL Servers. ... Usually there is no issue authenticating remotely when using the account that installed Spotlight On Exchange and also running the reports on the IIS server.
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