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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Exchange Modern Message Delivery Health Test

The Exchange Modern Message Delivery Health test monitors overall message delivery health for Exchange 2010, Exchange 2013, and Exchange 2016. The test provides information about both internal and external message delivery.

Depending on how you configure the test, it sends a test email to a target email address or tracks the time it takes an email to leave the Exchange organization. By default, the organization exit counters are enabled and the round trip counters are disabled.

The Modern Exchange Message Delivery Health test uses Exchange Web Services (EWS) for internal and external message delivery tests, and also uses the Exchange message tracking logs for internal and external message delivery tests. The prerequisites for the modern message delivery health test are as follows.

To create a modern message delivery health test
1
Right-click the organization node and select Detect | Exchange Modern Message Delivery Health Test.
2
On the General Test page, specify a Test name to identify the test and click Next.
3
On the Test Settings page, review the test schedule, credentials, and notification settings. Make any required changes and click Next.
4
On the Source and Destination page, click Add.
5
Enter the source mailbox display name and the destination email address for the test messages and specify if the message delivery is internal or external.
6
Click OK and click Next.
If you do not want to use the Exchange autodiscover service to connect to the test mailboxes, you can specify the EWS URLs to be used. This setting is optional.
7
On the EWS URL Settings (Optional) page, you can select the Use specified EWS URL(s) to find Exchange mailboxes check box and click Add.
8
Enter the URL and click OK.
9
Repeat steps 8 and 9 until you have added all the URLs that you want and click Next.
Internal Delivery Settings
a
If you are creating a test for internal message delivery, specify the time the test should wait for delivery in the Timeout (in minutes) box.
b
Review the metrics you want to monitor for the selected target.
c
Review the Condition, Warning Threshold, Error Threshold, and Alarms to Skip Before values and click Next.
External Delivery Settings
a
If you are creating a test for external message delivery, specify the time the test should wait for delivery in the Timeout (in minutes) box.
b
Review the metrics you want to monitor for the selected target.
c
Review the Condition, Warning Threshold, Error Threshold, and Alarms to Skip Before values and click Next.
10
Review the test setting on the Summary page and click Finish.
Exchange modern message delivery health test counters

The Exchange modern internal message delivery health test contains the following counters:

.
Table 15. Exchange modern Internal message delivery health test counters
Category
Counter

Internal Message Delivery
•
Delivery time in seconds
•
Delivery status (within timeout)
•
Delivery details

The Exchange modern external message delivery health test contains the following counters:

 
Table 16. Exchange modern external message delivery health test counters.
Category
Counter

Organization Exit
•
Organization exit time in seconds
•
Organization exit status (within timeout)
•
Organization exit details

Round-trip Delivery
•
Round trip delivery time in seconds
•
Round trip delivery status (within timeout)
•
Round trip delivery details

Creating test mailboxes for Exchange

Creating and configuring health tests

Exchange modern message delivery health test prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 17. Exchange modern message delivery health test targets
Exchange Server Version
Target Type

Exchange 2010/2013/2016

Exchange organization

 
Table 18. Exchange modern message delivery health test general (internal and external message delivery) configuration.
Exchange Server Version
Required Configuration

Exchange 2010/2013/2016
•
Create an Exchange 2010 or later mailbox for the test credentials. You must enable MAPI for the mailbox.

For the internal message delivery test, the Exchange servers must be configured as follows:

 
 
Table 19. Exchange modern internal message delivery health test configuration.
Exchange Server Version
Required Configuration

Exchange 2010/2013/2016
•
Create user mailboxes or dedicated test mailboxes for source and target mailbox pairs. For more information, see Creating test mailboxes for Exchange .

For the external message delivery test, the Exchange servers must be configured as follows:

 
Table 20. Exchange modern external message delivery health test configuration.
Exchange Server Version
Required Configuration

Exchange 2010/2013/2016
•
Create a source test mailbox. For more information, see Creating test mailboxes for Exchange .
•
Create an external test mailbox. For more information, see Creating a test mailbox for External Message Delivery Health Test .
•
For Organization Exit counters, enable the message tracking logs on each Exchange server through which the test message passes.

The test credentials must have the following permissions.

 
Table 21. Modern message delivery health test permissions needed by test credentials.
Exchange Versions
Permissions required

Exchange 2010/2013/2016
•
Member of View-Only Organization Management group
•
Member of the Local Administrators group on each Exchange server
•
Credentials used to access the test mailboxes require Exchange impersonation access. For more information, see Configuring Exchange impersonation for the Modern Message Delivery health test .

Exchange Storage Health Test

The Exchange Storage Health test monitors the overall function of storage subsystems. This test allows you to ensure the following:

•
All of your stores or databases are mounted or healthy
•
There is sufficient disk space on your Exchange system drive
•
There is sufficient disk space for your transaction logs
•
There is sufficient disk space for your mailbox database and public folder

WMI is required to support retrieving accurate disk space information when using mount points. If you do not use mount points, you can disable the requirement for WMI. For information on enabling WMI, see Volumes - Allowing API fallback if WMI fails .

Stores in recovery storage groups have the following special behavior:

•
For Exchange 2010/2013/2016 servers, all the recovery database copies are not monitored.
•
For Exchange 2007 servers, the store status counter is reported, but the error or warning condition is ignored. For example, if the counter is configured to set an alarm when the store is offline, no alarm or notification is generated, and the result for the counter is reported as “Informational”.
Storage health test counters for Exchange 2007

The Exchange Storage Health Test contains the following counters for Exchange 2007.

 
Table 22. Exchange 2007 storage health test counters.
Category
Counter

Exchange System
•
Application Path
•
Available space in MB
•
% Free space

Storage Groups
•
Transaction log file path
•
Transaction log file base name
•
Transaction log files total size (MB)
•
Available space (MB)
•
% Free space
•
Age of oldest transaction log file in hours

Stores
•
Store Type
•
Store Status
•
Database file path
•
Database file size in MB
•
Available space in MB
•
% Free space
•
Hours since last full backup
•
Hours since last incremental backup
•
Hours since last differential backup
•
Hours since last copy backup
Storage health test counters for Exchange 2010/2013/2016

The Exchange Storage Health test contains the following counters for Exchange 2010/2013/2016:

 
Table 23. Exchange 2010/2013/2016 storage health test counters.
Category
Counter

Exchange System
•
Application path
•
Available space in MB
•
% Free space

Active Mailbox Database Copy
•
Database status
•
Database file path
•
Database file size in MB
•
Database available space in MB
•
Database % free space
•
Database white space in MB
•
Database % white space
•
Transaction log file path
•
Transaction log file base name
•
Transaction log files total size (MB)
•
Transaction log available space (MB)
•
Transaction log % free space
•
Age of oldest transaction log file in hours
•
Hours since last full backup
•
Hours since last incremental backup
•
Hours since last differential backup
•
Hours since last copy backup
•
Activation preference
•
Active on preferred servers

Passive Mailbox Database Copy
•
Mounted on server
•
Database status
•
Database file path
•
Database file size in MB
•
Database available space in MB
•
Database % free space
•
Database white space in MB
•
Database % white space
•
Transaction log file path
•
Transaction log file base name
•
Transaction log files total size in MB
•
Transaction log available space in MB
•
Transaction log % free space
•
Age of oldest transaction log file in hours
•
Hours since last full backup
•
Hours since last incremental backup
•
Hours since last differential backup
•
Hours since last copy backup

Public Folder

NOTE: The public folder health test counters are available only for Exchange 2010.
•
Status
•
Database file path
•
Database file size
•
Database available space in MB
•
Database % Free space
•
Transaction log file path
•
Transaction log file base name
•
Transaction log files total size in MB
•
Transaction log available space in MB
•
Transaction log % free space
•
Age of oldest transaction log file in hours
•
Hours since last full backup
•
Hours since last incremental backup
•
Hours since last differential backup
•
Hours since last copy backup

Creating test mailboxes for Exchange

Creating and configuring health tests

Exchange storage health test prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 24. Exchange storage health test targets.
Exchange Server Version
Target Type

Exchange 2007/2010/2013/2016

Mailbox role

 
Table 25. Exchange storage health test required software.
Exchange Server Version
Software Required on the UC Diagnostics computer

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) Service Pack 1 Rollup 1 or later

 
Table 26. Exchange storage health test configuration.
Exchange Server Version
Required Configuration

All

Enable WMI

NOTE: WMI is required to support retrieving accurate disk space information when using mount points. If you do not use mount points, you can disable the requirement for WMI by clicking the Data Collection options link in the Storage Health test wizard.
 
Table 27. Exchange storage health test credential required permissions.
Exchange Version
Permissions required for test credentials

All
•
Member of Local Administrators group to retrieve disk space

Exchange 2007
•
Member of View-Only Exchange Administrators group to collect store status

Exchange 2010, 2013 and 2016
•
Member of View-Only Organization Management group to collect store status

Exchange Queue Health Test

Use the Exchange Queue Health test to monitor the health and performance of email and message queues.

This test allows you to ensure the following:

•
Messages are not backing up (that is, messages are being delivered in a timely manner)
•
Large number of queues are not being created (for example in virus outbreaks)

The Exchange Queue Health test contains the following counters for Exchange 2007 and later versions:

 
Table 28. Exchange 2007/2010/2013/2016 queue health test counters
Category
Counter

For all queues combined
•
Total Queue Count
•
Total Queue Length
•
Total Queue Size in KB

For individual queues
•
Queue Length
•
Queue Size in KB
•
Age of oldest message in hours
•
Queue Status
•
Last error (if available)
•
Last retry time (if available)
•
Next retry time (if available)

Creating test mailboxes for Exchange

Creating and configuring health tests

Exchange Queue health test prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 29. Exchange queue health test targets.
Exchange server version
Target type

Exchange 2013/2016

Mailbox role

Exchange 2007/2010

Hub role

 
Table 30. Exchange queue health test required software.
Exchange Server Version
Software Required on UC Diagnostics computer

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) Service Pack 1 Rollup 1 or later

 
Table 31. Exchange queue health test configuration.
Exchange Server Version
Required Configuration

Exchange2007/ 2010/2013/2016

N/A

 
Table 32. Exchange queue health test credential required permissions.
Exchange version
Permissions Required for Test Credentials

All
•
Member of Local Administrators group

Exchange 2007
•
Member of View-Only Exchange Administrators group

Exchange 2010/2013/2016
•
Member of View-Only Organization Management group
NOTE: To run the Exchange Queue Health Test against Exchange 2010 SP3 RU 6, you must add the test credentials to the Organization Management group.

Internal Outlook Web Access (OWA) Availability Health Test

The Exchange Internal Outlook Web Access Availability Health test verifies a user can log on to a mailbox through Outlook Web Access (OWA) from inside your organization.

This test does not run on Exchange 2013 or later because the Microsoft Exchange Management Shell does not support OWA Connectivity testing for Exchange 2013 or later. For Exchange 2013 or Exchange 2016, you can use the Exchange System Health test to monitor OWA health.

The Exchange Internal Outlook Web Access Availability Health test monitors all web sites configured within a CAS server. You cannot monitor one web site at a time. This test uses internal server URL names only. It does not test external availability or OWA using your public URL

This test allows you to ensure the following:

•
Mailbox is accessible
•
Mailbox logon latency is within expected threshold

The Exchange Internal Outlook Web Access Availability Health test contains the following counters for all Exchange Servers:

 
Table 33. Internal OWA availability health test counters.
Category
Counter

Mailbox logon
•
Mailbox logon time in seconds
•
Mailbox logon status within timeout
•
Mailbox logon details
Exchange 2007/2010 considerations

For Exchange 2010 Client Access (CAS) servers, UC Diagnostics attempts to log on to Exchange 2010 mailbox in the same Active Directory site, if one exists.

For Exchange 2007 CAS servers, UC Diagnostics attempts to log on to an Exchange 2007 mailbox if there are Exchange 2007 mailbox servers in the same site. If logon fails or no mailbox servers are found, UC Diagnostics logs on to any Exchange 2007 mailbox server in the organization.

The Internal OWA Health Test for Exchange 2007 requires at least one Exchange 2007 mailbox server within your organization. The Internal OWA Health Test for Exchange 2010 requires at least one Exchange 2010 mailbox server in the same site.

The Internal OWA Health Test for Exchange 2007/2010 does not use specified alternate credentials. Before running this test, use the Exchange PowerShell script called new-TestCasConnectivityUser.ps1 (located in Scripts folder in the Exchange Server installation directory) to create test mailboxes. This test automatically manages the mailboxes credentials while it logs onto the mailboxes. For more information, see Creating a test mailbox for the Internal Mailbox Delivery Health Test .

For Exchange 2007/2010, you must specify a logon method and timeout to signify the maximum amount to time to wait between logon attempts.

Creating test mailboxes for Exchange

Creating and configuring health tests

Internal OWA availability health test prerequisites

The following tables show the test target servers, required configuration to run the test, and the permissions required by the test credentials.

 
Table 34. Internal OWA availability health test targets.
Exchange Server Version
Target Type

Exchange 2007/2010

Client Access role

 
Table 35. Internal OWA availability health test software.
Exchange Server Version
Software Required on UC Diagnostics computer

Exchange 2010

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) Service Pack 1 Rollup 1 or later

 
Table 36. Internal OWA availability health test configuration.
Exchange Server Version
Required Configuration

Exchange 2007/2010

Create at least one test mailbox. For more information, see Creating a test mailbox for the Internal Mailbox Delivery Health Test .

 
Table 37. Internal OWA availability health test credential required permissions.
Exchange Server Version
Permissions Required for Test Credentials

All
•
Receive As permission for the test mailbox to log on to the mailbox
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