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KACE Systems Management Appliance 14.0 Common Documents - KACE Service Desk Administrator Guide

About the KACE Service Desk Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings Configuring Content Security Policy
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Manage quarantined file attachments
Using reports and scheduling notifications Monitoring devices
Getting started with monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Configuring browser settings for single sign on

Configuring browser settings for single sign on

Configure Microsoft Edge browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Microsoft Edge™ and Firefox® browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Microsoft Edge browser settings

To use Active Directory single sign on with the Microsoft Edge, you must configure the Windows security settings.

1.
In the Windows Control Panel, click Internet OptionsTools > Internet Options > Security.
2.
In the Internet Properties dialog box that appears, on the Security tab, select the appropriate security policy:
◦
If the appliance is available on the Internet select Trusted Sites.
◦
If the appliance is not available on the Internet, select local intranet.
3.
Click Custom level, then scroll to the bottom of the list.
4.
Select Automatic logon with current username and password. If this option is not selected, Microsoft Edge cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the appliance.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the appliance. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the appliance login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the appliance in the browser address field. To identify the host name, see Change appliance network settings.
Tip:
 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.

Configure Microsoft Edge browser settings

Configuring browser settings for single sign on

Configure Microsoft Edge browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Microsoft Edge™ and Firefox® browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Microsoft Edge browser settings

To use Active Directory single sign on with the Microsoft Edge, you must configure the Windows security settings.

1.
In the Windows Control Panel, click Internet OptionsTools > Internet Options > Security.
2.
In the Internet Properties dialog box that appears, on the Security tab, select the appropriate security policy:
◦
If the appliance is available on the Internet select Trusted Sites.
◦
If the appliance is not available on the Internet, select local intranet.
3.
Click Custom level, then scroll to the bottom of the list.
4.
Select Automatic logon with current username and password. If this option is not selected, Microsoft Edge cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the appliance.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the appliance. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the appliance login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the appliance in the browser address field. To identify the host name, see Change appliance network settings.
Tip:
 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.

Configure Firefox browser settings

Configuring browser settings for single sign on

Configure Microsoft Edge browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Microsoft Edge™ and Firefox® browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Microsoft Edge browser settings

To use Active Directory single sign on with the Microsoft Edge, you must configure the Windows security settings.

1.
In the Windows Control Panel, click Internet OptionsTools > Internet Options > Security.
2.
In the Internet Properties dialog box that appears, on the Security tab, select the appropriate security policy:
◦
If the appliance is available on the Internet select Trusted Sites.
◦
If the appliance is not available on the Internet, select local intranet.
3.
Click Custom level, then scroll to the bottom of the list.
4.
Select Automatic logon with current username and password. If this option is not selected, Microsoft Edge cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the appliance.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the appliance. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the appliance login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the appliance in the browser address field. To identify the host name, see Change appliance network settings.
Tip:
 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.

Use Active Directory single sign on to access the Administrator Console or User Console

Configuring browser settings for single sign on

Configure Microsoft Edge browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Microsoft Edge™ and Firefox® browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Microsoft Edge browser settings

To use Active Directory single sign on with the Microsoft Edge, you must configure the Windows security settings.

1.
In the Windows Control Panel, click Internet OptionsTools > Internet Options > Security.
2.
In the Internet Properties dialog box that appears, on the Security tab, select the appropriate security policy:
◦
If the appliance is available on the Internet select Trusted Sites.
◦
If the appliance is not available on the Internet, select local intranet.
3.
Click Custom level, then scroll to the bottom of the list.
4.
Select Automatic logon with current username and password. If this option is not selected, Microsoft Edge cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the appliance.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the appliance. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the appliance login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the appliance in the browser address field. To identify the host name, see Change appliance network settings.
Tip:
 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.
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