Moving all files to a new HSM store (4292609)
Note: This is different than changing the location of the store ... Prerequisite: The destination store should already be created and tested before starting this process ... To move data between HSM stores you can use an HSM task.
Re-index data in the archive which produced errors during initial indexing (4311623)
During indexing errors were produced preventing some messages from being indexed <p>Low disk space on the archive server</p><p>SQL timeouts</p><p>Corrupt data</p><p>Missing data in the HSM</p><p>Message attachments that cannot be read for indexing</p> <p>If PostProcessing was not able to index all data in the archive and the PostProcessing plugin shows errors, Post-Processing can make another attempt to archive these messages. To cause Archive Manager to re-index errors perform the following steps:</p><p>1. Stop the PostProcessing service on the archive server</p><p>2. Run the following SQL query (replace schema with the database schema in use, such as dbo)</p><blockquote>UPDATE [schema].[EXCHANGEPAMPPERROREX] SET ERRORCOUNT = 0</blockquote><p>3. Start the Post-Processing service on the archive server</p>
Known issues with Metalogix Archive Manager 8.2.0.274 (4305358)
Several minor issues have been found with Metalogix Archive Manager for Exchange in version 8.2.0.274 including: ... When using a retention policy set to create delayed shortcuts, shortcuts are created with no body text
SQL Maintenance tasks for Metalogix Archive Manager (4311596)
Metalogix Archive Manager are running at peak efficiency which prevents problems for the software and allows the software to work at peak efficiency.
Is there a way to create, delete, enable or disable jobs on the Scheduler tab from the command line? (4273222)
Is there a way to create or delete jobs that are configured on the "Scheduler" tab using the command line? ... Is there a way to enable or disable jobs from the command line? ... Command line functionality At the moment, we do not have any command line (CLI) functionality and this has been raised with our R&D team before.
Need report for files deleted from HSM (Hierarchical Storage Management system). (4267884)
Is there any way of obtaining the following information: ... Total size of archived files deleted from HSM ... Details of archived files deleted from HSM Need information of archived files deleted from HSM.
Setting up Restricted Processes (4272923)
After a job run and converts files to shortcuts. ... It appears that no files are archived. ... Anti-Virus or backup software, or another software that scans files is causing the system to think a retrieve request is being sent and the system restores the file.
What are the rights and permissions required to run the Metalogix Archive Manager setup? (4272625)
Attempts to install Metalogix Archive Manager failed with various errors. ... The login account used to perform the installation does not have the required rights and permissions. ... The requirements for running the setup are listed in the Quick Start Guide, namely:
Restoring Content from Metalogix Archive Manager - Files Edition (4282129)
For various reasons, our customers may need to restore data from Metalogix Archive Manager - Files Edition. ... This may be a request for only 1 file, or it may a request to restore all archived content in the environment.
Long path (260+) archiving in Metalogix Archive Manager Files Edition (4311975)
Archive Manager Files Edition won't archive items located at file paths longer than 260 characters for NTFS or Netapp sources. ... A local path is structured in the following order: drive letter, colon, backslash, name components separated by backslashes and a terminating null character.</p><p>For example, the maximum path on drive D is <i>D:\ some 256-character path string <NUL></i> where <i><NUL></i> represents the invisible terminating null character for the current system codepage.
How to create and apply archiving filters with Metalogix Archive Manager Files Edition. (4311995)
We need to apply a filter to a specific folder or subfolder. ... How to create a filter: ... 3.Click on the Create button to open the Create new filter window. ... 4.In the Create new filter window enter the name in the Filter name text box.
Unable to preview PDF files in ArchiveWeb (4305432)
Clicking on an archived PDF file in the ArchiveWeb does not show anything in the preview pane, the PDF will open up in a new window in Adobe reader This issue is caused by settings in Adobe Reader <p>For older versions of Adobe Reader, click Edit > Preferences.
How to set SQL database to Simple Recovery Model (4292760)
SQL logs are continuing to grow, which are requiring maintenance plans and backups to shrink them SQL saves transactions into a log that are then committed to the database. ... If regular backups of the SQL databases are taken, these logs become less useful and are not needed.
Date filters for Metalogix Archive Manager Files Edition explained (4300388)
has been lastly modified by a user. ... In other words, the last time a file has been opened and edited.<br><br>"LastAccess" date - Based on Date Accessed</p><p>This type of filter can be misused easily. "LastAccess" means, when a file has been accessed by any application or user.
Ports used for Metalogix Archive Manager Files Edition (4300417)
Archive Manager is unable to properly communicate within the network Internal firewalls are blocking functionality for the tool <p><strong><span style="background-color: #ffff00;">NOTE:</span></strong> <strong>HSM uses COM technology and DCOM wire protocol, which uses the RPC (Remote Procedure Call) technology, for communication. The table below contains list of ports that must be open in the firewall to enable DCOM to work correctly.</strong></p><table border="1" style="width: 600px;"><caption><strong>Open ports required for Metalogix Archive Manager Files Edition</strong></caption><thead><tr><th colspan="1" rowspan="1" style="background-color: #99ccff;">Application</th><th colspan="1" rowspan="1" style="background-color: #99ccff;">Technology</th><th colspan="1" rowspan="1" style="background-color: #99ccff;">Protocol/Ports</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">MAM FSA Remote Server</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">.NET Remoting</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">TCP / 7777</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">MAM FSA Archive</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">.NET Remoting</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">TCP / 7778</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">MAM FSA Handler</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">Web Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">HTTP / 80</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">MAM FSA Auditing</td><td colspan="1" rowspan="1" style="background-color: #99ccff;"><span>.NET Remoting</span></td><td colspan="1" rowspan="1" style="background-color: #99ccff;">7783</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">HSMDownload</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">Web Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">HTTP / 80</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">Files Web Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">Web Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">10728</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">Post Processing</td><td colspan="1" rowspan="1" style="background-color: #99ccff;"><span>.NET Remoting</span></td><td colspan="1" rowspan="1" style="background-color: #99ccff;">8523</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">License Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;"><span>Web Service</span></td><td colspan="1" rowspan="1" style="background-color: #99ccff;">8081</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">Search Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;"><span>.NET Remoting</span></td><td colspan="1" rowspan="1" style="background-color: #99ccff;">8228</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">ArchiveWeb</td><td colspan="1" rowspan="1" style="background-color: #99ccff;"><span>Web Service</span></td><td colspan="1" rowspan="1" style="background-color: #99ccff;">9905</td></tr></tbody></table><table border="1" style="width: 600px;"><caption><strong>HSM Services</strong></caption><thead><tr><th colspan="1" rowspan="1" style="background-color: #99ccff;">Service Name</th><th colspan="1" rowspan="1" style="background-color: #99ccff;">Technology</th><th colspan="1" rowspan="1" style="background-color: #99ccff;">Protocol/Ports</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">MAM HSM Base Operations<br></td><td colspan="1" rowspan="1" style="background-color: #99ccff;">COM</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">TCP/UDP<br>135, 49152-65535</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">MAM HSM Asynchronous Operations</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">COM</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">TCP/UDP<br>135, 49152-65535</td></tr><tr><td colspan="1" rowspan="1" style="background-color: #99ccff;">PAM4HSMWS</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">Web Service</td><td colspan="1" rowspan="1" style="background-color: #99ccff;">HTTP / 7782</td></tr></tbody></table><p></p>
No option to choose retention when manually archiving a file (4312750)
The default retention will be used for the archiving, if such has been selected earlier. ... In case the default retention is not set, you will have the list of retention categories to choose from.
Moving the Fulltext Search Index for Metalogix Archive Manager (4292986)
This is where your index files are stored. ... Then, close the Archive Manager Configuration.<p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-5N19J7A_Screenshot%2014-10%2028%20December%202021.jpg " alt=""></img></p></li><li>Open the directory where the index is stored and copy the entire "Mail" (for Exchange Edition) and/or "File" (for Files Edition) directory to it's destination location.
Metalogix Archive Manager Antivirus Exceptions (4300503)
antivirus exceptions are in place we recommend restarting all services for Metalogix Archive Manager or restarting the archive server</div>
Server Error in '/ArchiveWeb' Application (4312007)
The following error message is displayed after logging in to ArchiveWeb: ... This occurs commonly on Windows Server 2008 R2, typically after updates or changes to .Net Framework components on the server
How to change temporary folder used by Archive Manager Files Edition (4312766)
During a large archive/retrieve action, the C drive is running out of space and temporary files are building up in the ..\Users\superuser\AppData\Local\Temp folder ... By default there is a temp folder located on the C drive.
Changing retention and/or purging items from the archive before their retention time (4292971)
Retention needs to be changed on items in the archive. ... Items in the archive need to be purged (deleted) but the items have not reached the retention time yet. ... Organization policies have changed or retention settings were not setup properly and retention needs to be changed on items in the archive.
Upgrading Metalogix Archive Manager (4305918)
How can I upgrade to the latest version? ... Note: All versions of Archive Manager from 8.0 and higher have instructions built into the installer and no other documentation or steps are needed ... After upgrading to 7.4 you can download the newest version of Metalogix Archive Manager from the Quest website and follow instructions built into the installer.
Support Assistance for Unsupported & Discontinued Versions (4269973)
Support needed for Limited and discontinued versions <div>The Product Support Life Cycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal.</div><div></div><div>It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement.
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4288888)
A critical vulnerability was recently discovered related to systems/software that run Apache Log4j ... More information about this vulnerability can be found here. ... National Vulnerability Ddatabase - CVE-2021-44228 (nist.gov)
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4292453)
A critical vulnerability was recently discovered related to systems/software that run Apache Log4j. ... This is an industry-wide vulnerability affecting the Apache Log4j itself and is not specific to Metalogix Archive Manager.
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