Return
-
Title
What’s new in 11.0: Service Desk – "Recurring Ticket\Process Schedule" Feature -
Description
Introducing the new "Recurring Ticket Schedule" option, for recurring Service Desk Processes in version 11.0 of the KACE Systems Management Appliance. -
Cause
An existing Process can now be initiated initiated automatically on a scheduled basis, with the new "Recurring Ticket Schedule" option.
-
Resolution
Go to Service Desk | Configuration | Process Template, select a process.
Go to the new "Schedule" option and select an interval.
Click Finish.
Make sure your process is Enabled. -
Additional Information
Additional information about Process Creation, can be found in the KACE SMA Administrator's Guide, Page #784.