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Title
What’s new in 11.0: Service Desk – "Take This Ticket" Feature -
Description
- Introducing the new "Take this Ticket" option, for new Service Desk tickets in version 11.0 of the KACE Systems Management Appliance.
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Resolution
A new option is available in this version, this is applicable to the Service Desk Portal.
When a ticket owner access a Service Desk Queue, it will now have the option to automatically assign a Ticket under it's belt, with the new "Take this Ticket" option.
Example:
NOTE: You are allowed to take a ticket from another previously assigned ticket owner with this button. -
Additional Information
At the moment, there is no option to globally hide or disable this feature.
Ticket owners are able to hide this column from their View Settings.