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Title
What’s new in 11.0: Service Desk – "Tickets Scheduled Archival, 'NONE' option Removed" -
Description
In previous versions, ticket archival schedules allowed you to select None as the schedule option.This option is removed in this release and if you previously had any ticket archival schedules using this option, after the upgrade, they will be automatically updated to run every day. -
Cause
The ticket Archival Option , 'None' , was removed in this version. -
Resolution
Before:
After:
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Additional Information
Checking the "Enabled" box will enable the Archive feature, but tickets will not be automatically archived by default.
Each queue has its own configurable time window which must be set before automatic archiving will occur for that queue.
If these options are set to "Never", no ticket archival or deletion will happen at 0:00.
NOTE: this is a Queue setting.