The cause of this situation can vary; however, it means that the endpoints are not receiving the necessary version of the KacePatch bundle. This either means that the appropriate KacePatch bundle did not download during the Patch Download process or the endpoints may not have received the latest version of KacePatch.exe.
To resolve this issue, it is first necessary to identify the root cause.
Alternately, these logs can be downloaded from Settings | Support | Troubleshooting Tools | Retrieve appliance activity logs. This allows for sharing with technical support, as we as being able to review all of the past logs. What is seen in the webui is only since the logs rotated. Logs are rotated anywhere from 7 days to 90 days, depending on settings.
If none of the above leads to an answer, please feel free to contact technical support and include all of the logs gathered in the two steps above, as well as including a screen shot of the exact time the device received the error.
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