-
Title
HDD Failure on KACE Appliance -
Description
KACE Home Page displays an error - CRITICAL - RAID system degraded.
Click on the RAID system degraded link to review the RAID Status page as shown below
-
Cause
A Hard Disk on the system appliance may have failed or is missing. -
Resolution
How to know if there is a Hard Disk Drive (HDD) failure on the K1000 Appliance:
- Check on the LED light on the HDD. HDD failures will have amber LED.
- The error will also display on the LCD (Kindly refer to the LCD Error Codes attachment).
- KACE GUI, there will be an alert on the Home | Dashboard when there is a hard drive failure.
- Hard Drive Activity Indicator
- Hard Drive Status Indicator
- Hard Drive
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Hard Drive Indicator Patterns
Drive-Status Indicator Pattern (RAID Only)
Condition
Blinks green two times per second
Identifying drive or preparing for removal.
Off
Drive ready for insertion or removal.
NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Blinks green, amber, and turns off
Predicted drive failure
Blinks amber four times per second
Drive failed
Blinks green slowly
Drive rebuilding
Steady green
Drive online
Blinks green three seconds, amber three seconds, and turns off six seconds
When encountering a HDD failure, you will require these information before contacting Dell Support:
- Service Tag
- HDD Size
- HDD RPM
- 3.5"/2.5" HDD
- Customer Office Address (Location of the Physical KACE Appliance)
- Error message/Symptoms (LCD Error Message)
- Troubleshooting performed (if any)
** Important: Do not attempt to reseat the HDD. During a HDD reseat, the RAID controller will attempt to rebuild the RAID. It is important that we do not reseat a different HDD even if there is an amber as that could contribute to data loss. A RAID re-tagging could be performed but with minimal positive results as the rebuild was ongoing.