With the KACE SMA Version 10.2, our tether process has been adjusted to include a One-Click Tether feature. This allows the tether to be completely created and initiated from the appliance without needing a tether key from support.
To ensure the appliance can properly accessible by KACE Technical Support, please review our required network ports and URLs KB article.
For KACE SMAs running 10.1 and below, please visit How to establish a Tether connection with KACE Technical Support
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