It may become necessary to gather logs to troubleshoot a possible agent side issue. The KACE Agent Toolkit (KAT) is used by KACE Support technicians and DIY customers to diagnose and troubleshoot agents/endpoints. The tool is written in Python and built using PyInstaller. Standalone, compiled binaries are available for all supported platforms: Windows, Linux, and Mac.
If agents are communicating with the KACE Systems Managment Appliance (SMA), it may be possible to run a script to gather the logs instead of running the utility locally.
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