Troubleshooting Wake On Lan (WOL) (4209503)

Customers client machines are not waking as expected.Customer's computers are not waking as expected using Wake On LAN.

Check to ensure a schedule is set up properly to run, per https://support.quest.com/kb/119862

Many times Wake On LAN issues are enviromental and not specific to the K1000/K2000. To verify this download and install a packet sniffer program such as Wireshark. https://www.wireshark.org/

1. Start a capture with Wireshark. To minimize the amount of packets captured the promiscuos mode can be disabled.
2. Run the WoL from the KACE SMA/KACE SDA.
3. Wait 3 to 4 minutes to capture enough traffic, then stop the capture.
4. Determine the IP address of your K1000/K2000 and under the filter field enter ip.src== && udp.dstport==9 then select Apply. (example: ip.src==192.168.0.55 && udp.dstport==9 )
5. Scroll through the files and look for the protocol ECHO click on this entry and read below.
6. Select User Datagram Protocol and expand, look for Echo and expand. There should be traffic to port 9 and Echo data beginning with ffffffffffff, this will be evidence the KACE SMA/KACE SDA is sending out its magic packet.

Additional steps and considerations:

• Wake On LAN needs to be enabled in the BIOS, and check the Local Area Connection Status, Properties, Configure, then Power Management settings.
• Wake On LAN sends direct broadcast so the network needs to support broadcast traffic across routers.
• Customers can also test their network by using a third party Wake On LAN utility.
• To capture only the WoL packets generated from the KACE SMA/KACE SDA appliance the following Wireshark capture filter can be used:
  udp dst port 9
• Enabling the option "try heuristic sub-dissectors first" under the UDP protocol options in the Wireshark preferences the display filter wol can be used instead of ip.src==192.168.0.55 && udp.dstport==9