Stat 7.0 - System Administration Guide


Configuration	Values
Applications	HRMS Application Environments: Benefits HR Tools Financials Application Environments: A/R A/P Purchasing GL Tools
Auto Tasks	Status - Approved: Schedule Change Document Pre-Changes Notify Customer User Sign-off Notify Customer Document Post-changes Status - Released: Schedule Release Type -Enhancement: Document Post-changes Notify Customers Type - Fix: Schedule Release
CSR Status (associated with CSR Type, Standard Change)	Approved Cancelled Completed Denied Development Proposed Quality Assurance System Test
CSR Type	Standard Change Emergency Change Enhancement Fix
Migration Path	Emergency: Production Development Production QA Standard: Production Development Testing QA Production Training
Priority	Critical Urgent 7 Days 30 Days 45 Days 90 Days
Queue	Manager Technical System Testing QA
Workflow (associated with the CSR Type, Enhancement)	Upgrade

Appendix: User Class Rights

This appendix provides a detailed description of each user class right. These rights are grouped into categories which correspond to functional areas within Stat. These categories include:

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CSR Edit Rights

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CSR Tabs Rights

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CSR Tasks Rights

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Generic Application Migration Management Rights

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Generic Application Object Management Rights

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Maintenance - File Object Rights

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Maintenance - General Rights

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Maintenance - Service Domain Rights

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Oracle Apps Migration Rights

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Oracle Apps Object Management Rights

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Oracle Apps Patch Management Rights

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PeopleSoft Migration Management Rights

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PeopleSoft Object Management Rights

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PeopleSoft Migration Management Rights

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Security Rights

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Stat Central Agent Rights

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Tool Rights

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Wizard Rights

Notes on User Class Rights

Some user class rights are specific to service domains. Users with service domain-specific rights (for example, the right to migrate archive sets) can invoke these rights only within the service domains that their user class is associated with. Rights that are not service domain-specific, however, can be used in any service domain that the user is allowed to work in. For example, the user class right, Undocumented Patch Wizard - Run, is not service domain-specific. This means that users that have this right in one service domain can run the wizard in all the service domains that they can access, including those in which the right is not given. Also, if a user class has an Add right, this generally overrides the absence of an Edit right. For example, if a user class is assigned the Activity Codes - Add right, the user class also has the right to edit existing records, even if the user class has not been assigned the Activity Codes - Edit right.

Another consideration to remember when assigning user class rights is that certain object management functions in Stat, such as running wizards, require that the user possess two rights, one to perform the function itself, and a second right to access the appropriate change management module. For example, to run the Archive Purge Wizard in the PeopleSoft change management module, the user needs the right, Obj Archive Purge Wizard - Run, and the right to access the PeopleSoft module, Change Management Module Access - PS. The remaining module access rights include Change Management Module Access - Generic Apps and Change Management Module Access - Oracle Apps.

CSR Edit Rights

CSR edit rights are service domain-specific. They control the ability of users to change CSR values.

Table 1. CSR Edit Rights
Right	Description
CSR - Add	Enables the user to create a new CSR
CSR - Edit Closed - Full Rights	Enables the user to edit a CSR with a status of closed
CSR - Edit Closed - Read Only	Enables the user to view a CSR with a status of closed, after the number of CSR Close Lock Days has passed
CSR - Edit Open - Full Rights	Enables the user to edit a CSR with a status of open
CSR - Edit Open - Read Only	Enables the user to view a CSR with a status of open
CSR Application/Env - Change	Enables the user to change the Application Environment on a CSR. Security is applied after the initial save of the CSR.
CSR Assigned User - Change	Enables the user to reassign a CSR from one user to another. If the user does not have CSR Queue - Change rights, a transfer can only be made within the same queue.
CSR Attachments- Add	Enables the user to add attachments to a CSR
CSR Attachments - Delete	Enables the user to delete attachments from a CSR
CSR Closed Date - Change	Enables the user to change the Closed Date on a CSR
CSR Customer - Change	Enables the user to change the Customer on a CSR. Security is applied after the initial save of the CSR.
CSR Customer Priority -Change	Enables the user to change the Customer Priority on a CSR
CSR Due Date - Change	Enables the user to change the Due Date on a CSR. Security is applied after the initial save of the CSR.
CSR Open By - Change	Enables the user to override the default Open By User Name on a CSR
CSR Open Date - Change	Enables the user to change the CSR Open Date
CSR Priority - Change	Enables the user to change the Priority on a CSR. Security is applied after the initial save of the CSR.
CSR Project - Change	Enables the user to change project ID that the CSR is associated to.
CSR Queue - Change	Enables the user to reassign a CSR from one queue to another. A user with this right can reassign from one user to another regardless of CSR Assigned User - Change right.
CSR Title - Edit	Enables the user to edit the Title of a CSR. Security is applied after the initial save of the CSR.
CSR Status - Change	Enables the user to change the status of a CSR. Security is applied after the initial save of the CSR.
CSR Tracking Number - Change	Enables the user to change the Tracking Number on a CSR
CSR Type - Change	Enables the user to change the CSR Type on a CSR. Security is applied after the initial save of the CSR.
CSR Workflow - Change	Enables the user to change the workflow on a CSR after a workflow has been assigned
CSR - Edit Other User - Full Rights	Enables the user to edit CSRs that are not assigned to them
CSR - Edit Other User - Full - Same Queue	Enables the user to edit a CSR that is not assigned to them if the CSR is in a queue that they are a member of
CSR - Edit Other User - Read Only	Enables the user to view CSRs that are not assigned to them
CSR - Override Other User’s Lock	Enables the user to override other users’ locks on CSRs
CSR - Take Ownership - Same Queue	Enables the user to take ownership of a CSR in a queue that they are a member of
Remove Deleted Objs from Archives	When a user with this right removes an object from the CSR, that object is also removed from all non-base archive sets.
Status Transfer Approval - Email	Enables the user to send approval Emails to the requested approver list for a CSR workflow status transfer
Status Transfer Approval Generate	Enables the user to generate status transfer approvals
Status Transfer Approval Override	Enables the user to approve another user's status transfer approvals
Status Transfer Approval Regenerate	Enables the user to regenerate the status transfer approval list
Status Transfer Override	Enables the user to transfer a CSR status without completing the transfer rules

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Stat 7.0 - System Administration Guide

Appendix: Sample Service Domain Configuration

Appendix: User Class Rights

Notes on User Class Rights

CSR Edit Rights