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Stat 7.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Enabling Web Client to perform PeopleSoft migrations Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: Oracle Agent: Stat.conf and log4j2.xml configuration Appendix: Custom Report Files

Adding a Parameter

To enter a keyword search:
1
In the Match String field enter the keyword variables you want the Agent to search for.
The keyword search is not case-sensitive.
2
In the Special field, select the processing parameter you want.
3
Click Add>>.
Stat adds the keyword variables and parameter to the processing list.
4
In the Field column click the row you just added. Then select the location in the email message where you want the Agent to search.
5
Click OK.

Order of Processing

The Agent processes the values in the order they are displayed. If a match is found, it processes the email appropriately, ignoring any subsequent items.

You can change the processing order by selecting the item you want to move and clicking Move Up or Move Down.

Removing or Editing a Parameter

To remove or edit a parameter, select the row and click << Remove. The Agent moves the match string and processing parameter from the list back to their respective fields.

If you want, you can then edit the match string and add it back to the list.

Advanced Customer Identification and Tracking # Tabs

These two tabs function differently from the other email configuration tabs. They both use Regular Expressions to locate the data in the email.

When the Stat Central Agent receives an email it attempts to identify the customer based on the email address. It searches the Customer Maintenance table for a match on the email address located in the From field of the email. If it cannot find a match in either the primary or additional email address columns in the Customer Maintenance table, it performs an advanced customer search. This search is made using parameters specified in the Advanced Customer Identification tab.

During an advanced search, the Agent scans the entire email message looking for an email address based on keyword variables. If an email address is found, the Agent then attempts to match it with an email address in the Customer Maintenance table. If the Agent still cannot find a match, it uses the name you specified in the Default Values tab.

In a similar manner, the Agent scans for a value to insert into the Tracking Number field on the CSR if you define this on the Tracking # Identification tab.

The Agent's advanced search functionality is based on regular expressions, which are specially formatted patterns of text variables used to match strings of text. You can use one of the examples provided, modify one of the examples provided, or create your own custom expression.

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