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Stat 7.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Enabling Web Client to perform PeopleSoft migrations Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: Oracle Agent: Stat.conf and log4j2.xml configuration Appendix: Custom Report Files

Defining Message Content

After selecting the trigger event and optionally specifying rule criteria, the next step is to open the email Message tab and define the content of the email message that is to be sent out when the rule is triggered.

To define email message content:
1
In the Rule Editor window, click the email Message tab.
2
Select the check box corresponding to each type of CSR information you want included in the email message.
* 
NOTE: If you select the Most Recent Log option and the most recent log entered on the CSR is flagged as confidential, the log is not included in the email message. Also, if you select the Attachments option, any attachments on the original CSR will be forwarded with the email message.
3
(Optional) Enter any header and footer information you want inserted in the email.
It is a good idea to put information in the message header about the rule itself. The Stat Central Agent includes the rule ID number in the message subject, but does not include any information about the event or rule criteria.

Defining a Distribution List

After specifying the content of the email message, the next step is to specify a distribution list of mail recipients.

To define a distribution list:
1
Click the Send To tab.
This is where you define the distribution for the email. You must define at least one recipient.
2
In the Send To field, select a value. Send to options are based on a selected rule event and could be different for each rule.
Options include:
•
Approver, Migrations – The user assigned to approve migrations
•
Approver, OraApps – The user assigned to approve Oracle patch applications
•
Approver, Status Transfer – The user assigned to approve status transfers
* 
NOTE: Emails sent out for Approval Escalation events (OraApps Patch Application, Migration, and Status Transfer) include links that allow the recipient to approve or reject the request.
•
Customer – The customer on the CSR
•
Customer, CSR – The customer specified on the CSR
•
Customer, Specified – A specific customer
* 
NOTE: The Stat Central Agent does not send an email to inactive customers.
•
Email Addr, Specified – A manually entered email address
•
Migrator - The user listed as the default developer of a migration
•
Queue, All Members – All members of the queue specified on the CSR
•
Queue, Owner – The owner of the queue on the CSR
•
User, All Historic Owners – All the users that at one time owned the CSR
•
User, Assigned – The user assigned to the CSR
•
User, Logged In – The user logged in to Stat when the trigger event occurs
•
User, Opened By – The user the opened the CSR
•
User, Specified – A specific Stat user
•
User, Task Assigned – The user assigned to a task specified on the CSR
* 
NOTE: Stat sends emails only to active users and customers and recipients that have been individually specified.
3
In the Field field, select how you want the message addressed to the recipient.
Options include To, CC, and Blind CC.
4
If you selected User, Specified in the Send To field, select the Stat user you want in the Other Address field.
5
If you selected Other Address in the Send To field, enter the email address in the Other Address field.
6
Click Add.
To remove a recipient:
1
In the list of recipients, click on the recipient you want to remove.
The Hand icon moves to that row indicating that the row is selected.
2
Click Remove.

Defining a Command to Run

When a Business Rule is triggered, Stat can execute a user-defined command. The command is executed by Stat Central Agent. The command can be used for any purpose, for example, to notify a third party system about a Stat event. To define a custom command, navigate to the Define Command tab.

Command Parameters

Stat offers many predefined and custom parameters that can be used to build a command. Predefined parameters can be used when a Business Rule triggers CSR-specific events, for example, a CSR Update. A drop-down list displays the CSR fields available in the Stat Database view CSR_BUS_RULE_PARAMS_VW1. The parameters drop-down list displays the User Parameters defined for the Pre/Post Migration steps.

To add a parameter to a command, select the desired parameter from the drop-down list of predefined parameters and click the Add button. The selected parameter is inserted at the cursor position in the command field and uses the following format: %%PARAMETER%%.

The following is an example of a command:

curl
--user %%JIRA_USERID%%213:%%JIRA_PWD%%
-k -X POST
--data "{
\"body\": \"CSR: %%SD_CD%%-%%CSR_ID%%:%%TITLE%% - has been updated by %%UPDATED_USER_ID%% on %%UPDATE_DATE%% :)
\"}"
-H "Content-type: application/json"
https://yourcompany.com/rest/api/2/issue/%%TRACKING_NUMBER%%/comment

This command will add a comment to Jira for a case defined in the CSR Tracking number. Notice that JIRA_USERID and JIRA_PWD are defined in the User predefined parameters.

You can also specify a command time-out and specify conditions for the executed command to trigger a “Command Error Notification” business rule.

•
Trigger “Command Error Notification” when return code... – Select this option to trigger the Command Error Notification business rule if the command errors. Then refine the trigger by selecting specific trigger conditions applicable to your custom command.

Resetting a Rule

Occasionally, you may want to reset a rule that fires only once so that it can be triggered again. To do this, open the History tab for the rule. Select the CSR or past due item that you want to reset. Click Delete. Then click Apply or OK.

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