Chatta subito con l'assistenza
Chat con il supporto

Stat 7.0 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Enabling Web Client to perform PeopleSoft migrations Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: Oracle Agent: Stat.conf and log4j2.xml configuration Appendix: Custom Report Files

Saving Rules

Saving Rules

Click OK to save your rule. Stat checks your rule for errors. If an error is found, Stat informs you what you need to correct. When Stat saves your rule, it assigns it a unique number.

Disabling Rules

To prevent a rule from triggering, open the rule in the Rule Editor window and deselect Rule Enabled. The Stat Central Agent does not process disabled rules. This change goes into effect the next time the Stat Central Agent checks for new rules.

Copying Rules

If you need to define a business rule that closely resembles an existing rule, you can save time by copying the previously defined rule and editing the copy as needed. You can copy the business rule to the same service domain or a different service domain. When you copy a business rule, the entire rule definition gets copied over, including the rule criteria and distribution list.

* 
NOTE: Business rules can also be copied with the Data Replicator. For more information, see Data Replicator .
To copy a business rule:
1
In the Business Rule Maintenance window, select the rule you want to copy. Then click Copy.
Stat prompts you to specify the service domain and name for the copy.
2
Select the service domain you want to copy the business rule to.
If any of the rule criteria (statuses, types, priorities, etc) do not exist in the newly selected SD, then the rule will not save. Stat prompts you to modify the fields.
3
In the Rule Description field enter a name for the rule. Then click OK.
4
Open the new business rule and edit as needed.

Viewing Rule History

When you select Fire only once per CSR in the Rule Definition tab, Stat adds the History tab to the Rule Editor window. This tab displays a list of all the CSRs that have been triggered by the business rule. In the case of past due escalation events, the tab changes to display a record of the past due item specified by the rule. For each record, the tab also shows the date and time that the rule fired.

Related Documents

The document was helpful.

Seleziona valutazione

I easily found the information I needed.

Seleziona valutazione