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ControlPoint 8.9 - Administration Guide

Table of Contents

Preface Configuring the Environment in Which ControlPoint Will Run

Configuring ControlPoint Services Moving ControlPoint to A Different Web Front-End Server

The ControlPoint Configuration Site Managing Your Farm List Managing Your ControlPoint License

How ControlPoint Counts Users Renewing or Changing the Terms of Your ControlPoint License

Granting ControlPoint Access to Web Applications and Content Databases Using Discovery to Collect Information for the ControlPoint Database Cache

Using the Discovery Service

Launching the Discovery Setup Application Changing Discovery Service Configuration and Settings Starting or Stopping the ControlPoint Discovery Service and Changing Discovery Service Properties Monitoring the Discovery Service Queue

Viewing Discovery Run Detail

Running Discovery Interactively from the ControlPoint Application

Using Sensitive Content Manager Services

Launching the SCM Services Setup Application Changing SCM Services Configuration and Settings Monitoring the Status of ControlPoint Interactions with SCM

Viewing SCM Job Detail

Setting Sensitive Content Manager EndPoints and Managing Scanning Preferences

Managing ControlPoint Configuration and Permissions

Managing ControlPoint Users and Permissions

Setting Up ControlPoint Users and Groups Auto-Adding Users to ControlPoint Groups Making ControlPoint Accessible from within SharePoint

Activating ControlPoint Site Administration Features

Configuring ControlPoint Menus

Customizing ControlPoint Menus

Guidelines for Creating Customized Menus for Different Groups of Users Accessing the ControlPoint Menu Maintenance Page Creating a Custom Menu Adding and Editing Custom Items in a Menu Managing Access to ControlPoint Menus Editing and Deleting Custom Menus

Customizing Your Favorites

Defining Custom Properties to Apply to SharePoint Sites Purging Historical Activity and Storage Data from the ControlPoint Services (xcAdmin) Database Enabling Server Details to Display in the SharePoint Summary Report

Preparing Your Environment for Using ControlPoint Sentinel Modifying ControlPoint Configuration Settings

Changing Default Settings for Actions and Analyses

Supress "Item is inherited - no processing done" Message(SkipNotDoneMsg) Maximum Line Items in Real-time (REPCAP) "Use Cached Data" Default Value (CACHEDREP) Abort Report Processing on Error (ABORTREPORTONERROR) Display "Include users with AD group membership" Parameter (SHOWADGROUPS) Time to Retain Page Data in Cache (CACHEREPORT4) Time to Retain Temporary UI Objects in Cache (UICACHEDURATION) Number of Reports to Keep in Memory After Drill-Down (RVSESSIONSKEPT) Exclude Web Application(s) from Statistics List (DASHBOARDWAPEXCLUDE) Number of List Items to Display in Selection Grid (DISPLAYSINGLELISTITEMS) Use Activity Min. Date as Start Date (UseActivityDbDate) "Show unique permissions only" Default Value (SHOWUNIQUEPERMONLY) Duplicate Files Report Limit (DuplicateFilesReportLimit) Users to Exclude from Reports (EXCLUDEDUSERS) Eliminate Claims Prefix from Username in Reports (UseCleanedLoginNameInReports) Maximum Number of Orphaned Users to Delete Per Scheduled Batch (OrphanDeleteBatchSize) CSV Delimiter Character (CSVDELIMETER) Largest Active Directory Group to Expand in Reports (MAXMEMBERS) Maximum Number of Users to Act On (MAXUSERSFORACTION) Hide the "Set User Direct Permissions" Action in Permissions Management (PREVENTUSERPERMS) Prevent Set Site Collection Quotas (PreventSetSCQuota) Show Nested Active Directory Groups (PROCESSADHIERARCHY) Use Minimum Activity Date as Start Date (USEACTIVITYDBDATES)

Changing Default Settings to Improve Application Performance

Time to Run an Operation Before Timing Out (OPERATIONTIMEOUT) Maximum Number of Objects to Processed in Parallel (MaxParallelProcs) Operations Using Parallel Processing (ParallelProcs) Objects Subject to Parallel Processing (ParallelProcSites) SQL Command Timeout Value (COMMANDTIMEOUT) Maximum Number of Objects to Pass to the Selection Builder (MaxObjectsForSelection) Maximum Alert Processing Interval (MaxAlertProcessingPeriod) Number of Seconds After Which Browser Reports Server Timeout (SERVERTIMEOUT) Idle Time Before Session is Ended (STIMEOUT) Maximum Size of Library in Which to Search for Web Part Pages (WEBPAGESLIMIT)

Audit Log Configuration Settings

ArchiveAuditLog Configuration Settings Number of Days to Keep Audit Records (AUDITMAXDAYS) Excluding Users from Audit Log Analyses (ExcludeUsersAudit) Specifying Whether to Display Site Names in Audit Log Analyses (PROCESSAUDITNAMES)

Changing Settings for Anomalous Activity Detection

Enabling Anomalous Activity Detection via the ControlPoint Scheduled Job Review Changing the Subject and/or Body of Anomalous Activity Detection Emails

Restricting Functionality for Members of the Business Administrators Group

Prevent Business Admins from Deleting Orphaned users (BAPreventDelete) Prevent Business Admins from Running Cacheable Reports in Real Time (BAPreventRealTime) Preventing Members of the Business Administrators Group from Emailing Scheduled Analyses (BAPreventScheduledEmail) Show Full Hierarchy of Business Admin Sites

Changing Default Settings for ControlPoint User Groups

Show All Site Collections to Farm Admins (SUPERADMIN) Remote Service Account Administrators for Cross-Farm Operations (RSAADMIN) Auto Add Users To ControlPoint Group Maximum Group Size (CPGroupMemberLimit) Permissions Needed to See List Items in Reports (ItemSecurityLevel) Business Administrators Group Name (BADMIN)

Changing Settings to Improve Discovery Performance

Show Menu Items That Require Discovery (DiscoveryEnabled) Exclude Web Parts from the Discovery (EXCLUDEWEBPARTS) Site Collections to Exclude from Full Discovery (URLEXCLUDE) Web Applications to Exclude from Full Discovery (WAPEXCLUDE)

Changing Settings to Accommodate Special Environmental Factors

Alternate Access Mapping Zone for Navigation and Report Links (URLZONE) Enable SharePoint Server Functionality (MOSS)

Changing Default Settings for Navigation

Postpone Security Trimming of SharePoint Hierarchy Until Site Collection is Expanded (PostponeSecurityTrim) Search Using Cached Data (CACHEDSEARCH) How to Display Multiple Farms in SharePoint Hierarchy (FARMNAVIGATION) Maximum Number of Objects to Display Before Foldering (NAVCAP) Preload All Site Collections in Server-side Cache (PRELOADSITECACHE) Show SharePoint Groups with No Permissions in Hierarchy (ShowNoPermSPGroup) Display url or Site Name in SharePoint Hierarchy (SHOWURLASTITLE) Maximum Number of Users to Display in SharePoint Hierarchy (SPUSERCAP) Maximum Number of SharePoint Groups to Display in SharePoint Hierarchy (SPGROUPCAP)

Changing Default Settings for Compliance

Compliance Endpoints Compliance Alert Email Text Scan List Item Text in Addition to Attachments (IncludeTextWhenScanning) Add Scan Results and Terms Detected Columns to SharePoint Lists Scan List Items via ControlPoint Policy when Adding or Updated to SharePoint List

Managing Site Provisioning Settings

Maximum Number of Provisioning Requests in Completed an Rejected Folders Changing the Subject and/or Body of Provisioning Request Emails Configuring the Site Provisioning Workflow Settings (SharePoint Server)

Specifying Global Settings for ControlPoint Policies

Users to Exclude from All ControlPoint Policies (CPPOLICYSUPERUSERS) Content Creation Policy url (POLICYSERVICEURL)

Setting Preferences for the ControlPoint Scheduler

Maximum Number of Scheduled Jobs to Submit at One Time (MAXSUBMIT) Number of Minutes Scheduler Will Wait Before Next Group of Jobs (OVERIDESCHEDULETIMERMINUTES) Maximum Line Items in Scheduled Report Results (SCHEDULEDREPCAP) Defining "Admins" for Scheduled Analysis Results Distribution (SiteAdminCriteria) Permissions Level for Site Admin Definition for Scheduled Report Distribution (SiteAdminPermissionLevel)

Miscellaneous and Custom Configuration Settings

SQL Server Connection String for xcAdmin Database (xcAdminConnectionString) Initial Screen (INITSCREEN) Adding a Custom Banner to the ControlPoint Application No Dashboard (NODASHBOARD)

Special-Purpose Configuration Settings

Enable Additional Tracing and Logging (DEVENV) Cross-Farm SSP Configuration Look for Site Collection Admin Users in Active Directory Groups (SiteAdminAD) Created (Hidden) Settings

Created Settings to Override ControlPoint Default Security Additional Created Settings

Changing Trace Switch Logging Levels Archiving SharePoint Audit Log Data

How the Audit Log Archiving Process Works

Tips for Archiving a Large Accumulation of Audit Data

Setting Up the Audit Log Data Archive

Creating the Audit_Log_Transfer Database Table Archive Audit Log Table Connection String (ArchiveAuditLogConnectionString)

Running the Archive Audit Log Process

Running the Archive Process from the ControlPoint Application Interface Running the Archive Process from a Command Line Scheduling the Archive Process via Windows Task Scheduler

Managing Archive Audit Log Configuration Settings

Specifying the Web Applications to Include in the Archiving Process Changing the Archive Audit Log Process Interval (Optional)

Troubleshooting

ControlPoint Log Files

ControlPoint Web Config File (web.config) ControlPoint Administration Log (xcAdmin.log) Logged Errors Report

Troubleshooting Configuration Errors

Blank Page/Unexpected Error Could Not Load File or Assembly If You Cannot Resolve a Configuration Error

Troubleshooting the ControlPoint Application Interface

Recent Change Does Not Show Up in the SharePoint Hierarchy Remote Farms Do Not Display in SharePoint Hierarchy Site Collections Display as "Inaccessible" Site Collections Grayed-Out and "Locked" Number of Child Objects Specified for an Object in the SharePoint Hierarchy Doesn't Match Number Displayed The Loading of Site Collections in the SharePoint Hierarchy is Extremely Slow Error Occurs When Attempting to Launch ControlPoint from a SharePoint Site A Business Administrator's SharePoint Sites Do Not Display in the SharePoint Hierarchy "A Script on the Page is Causing Internet Explorer to Run Slowly..."

Troubleshooting Discovery

"Discovery is Being Performed Now, Cannot Start" If You Cannot Resolve a Discovery Issue

Troubleshooting SharePoint Users and Permissions

Cannot Locate SharePoint Users Authenticated by Alternate (non-Active Directory) Methods System Exception: "Cannot get the members of the group..." Properties Dialog: Total Users with Permissions Displays as "Incomplete" Users with Permissions Granted Through a Claim are not Showing Up in Permissions Analysis Results

Troubleshooting Site Provisioning

Site Provision Request Workflow Failed on Start Provisioning Requests Manager: Workflow Status Column is Blank

Troubleshooting ControlPoint Operations

Not All ControlPoint Actions and Analyses Are Available to Me Your Page has Expired Timeout Exception: The server has timed out. Hyperlinks in Activity Analysis Results are broken Number of Users Has Exceeded the Allowable Threshold ASP.NET Session Has Expired Too Many Rows to Display Download as .csv: No Cached Data for Download Export Results to Excel: "The file you are trying to open is in a different format..." Action or Analysis Taking Longer Than Expected Cannot Perform Operations on Central Administration Copy/Move Insufficient Permissions Message Newly-Created Site Does Not Show Up in Manage SharePoint Groups Picker/Cannot be Scheduled Cannot Run Activity Analysis Using Real-time Data Activity Data in Analysis Results is Out of Date Cumulative Hits Only Available Option When Running Activity Analyses Activity Analysis Requests Column Only Shows 0's for Users and Requests Number of Lists in Storage Analysis Results Does not Match Number Displayed in SharePoint Hierarchy Storage Information Reported by ControlPoint is Different than What's Reported by SharePoint No User Profile Application available to service the request Subsites and Lists Added to the Scope of a Governance Policy are not Included in Operations If you Cannot Resolve an Issue with a ControlPoint Operation

Activity Analysis Requests Column Only Shows 0's for Users and Requests

Issue

Activity Analysis results always show only 0's in the Avg. Users per Day and Requests columns.

Possible Reason

If analysis results show 0's for all sites within a Web application which you know has had activity, it may be that the Web application uses cross-farm Service Applications that has been created on a different farm that the one on which ControlPoint is installed (which, by default, means that activity data is inaccessible to ControlPoint).

Contact Quest Support for instructions on configuring ControlPoint to access activity data from cross-farm Service Applications.

Number of Lists in Storage Analysis Results Does not Match Number Displayed in SharePoint Hierarchy

Issue

The number of lists reported in a Content Database Storage or Site Lists and Libraries Storage analysis is greater than the number that appear in the SharePoint Hierarchy.

Reason

Storage analysis results include hidden lists (such as Master Page Gallery, Reporting Metadata, and User Information), which are not shown in the SharePoint Hierarchy.

Storage Information Reported by ControlPoint is Different than What's Reported by SharePoint

Issue

ControlPoint Storage analysis results show different values for content size and % of quota than those shown on the SharePoint Site Collection Usage Summary and Storage Space Allocation pages.

Reason

In calculating results for storage analyses (including the Farm Summary Report), ControlPoint determines the size of a site by including:

·size of documents, including all versions

·document metadata, including metadata for all versions

·list content

·recycle bin size

·Web Part size, including any personalization to the web parts on the page.

SharePoint uses a proprietary algorithm to calculate size and determine % of quota, which may differ from the algorithm used by ControlPoint.

No User Profile Application available to service the request

Issue

An attempt was made to run a ControlPoint analysis based on a SharePoint User Profile property, and the following message displayed in the header before the analysis finished processing:

No User Profile Application available to service the request. Contact your farm administrator.

Possible reason

·A SharePoint User Profile Service Application is not associated with one or more Web applications within the scope of the analysis

OR

·The ControlPoint Service account does not have permissions to access the User Profile Service application.

NOTE: The ControlPoint Administration Log (xcAdmin.log) identifies the Web application(s) for which the User Profile Service application was unavailable.

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