ControlPoint 8.9 - Administration Guide

Not All ControlPoint Actions and Analyses Are Available to Me

Possible Reason(s):

·You have permissions for customized ControlPoint menus that do not include all features.

·You are running SharePoint Foundation and are missing features only available for SharePoint Server (for example, features that rely on the use of certain Service Applications)

·If the Site Collection Activity Analysis, Trend analyses, and parameters that rely on information collected for the ControlPoint cache are grayed out, the ControlPoint Discovery Service may not be configured or started.

Your Page has Expired

Issue

When attempting to complete a ControlPoint operation that was initiated at an earlier time, the following message displays in the workspace:

Your page has expired. Please call it again from the menu.

Reason

The time period during which ControlPoint holds the page information for the operation in the server's cache has expired.

Resolution

Re-initiate the operation from the left navigation pane.

NOTE:  By default, ControlPoint holds page information in cache for 20 minutes.  ControlPoint Application Administrators can, however, specify a different length of time.  

Timeout Exception: The server has timed out.

Message:

[Method Name]Timeout Exception:  The server has timed out.

Possible Reason:

ControlPoint has timed out while waiting for a SQL command to run.

Possible Resolution:

The ControlPoint Application Administrator can increase the SQL Command Timeout Value.

Hyperlinks in Activity Analysis Results are broken

Issue:

When an attempt is made to link to a SharePoint Web Analytics page from a Site Collection or Site Activity analysis, an error occurs.

Possible Reason:

·You are running SharePoint Foundation, for which the Web analytics is not available.

OR

·You are running SharePoint Server and the Web Analytics Service has not been configured for the farm, is not online, and/or has not been associated with the Web application(s).

Possible Resolution(s):

Make sure the Web Analytics Service:

·is properly configured for the farm,

·is online, and

·is associated with relevant Web application(s).

TIP:  You can run a SharePoint Summary Report to view the status of Service applications and their associations with Web applications.