Issue
In a multi-farm environment, only the home farm displays in the SharePoint Hierarchy.
Possible Reasons
·The ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to 1 (Display Home Farm Only).
OR
·The multi-farm environment includes different editions of ControlPoint installed (Standard, Non-Standard, and/or ControlPoint Online), and remote farm display is not supported for the edition selected as the home farm.
Solutions
·Make sure the ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to either 2 (Display home farm expanded and remote farm(s) collapsed) or 3 (Display all farms collapsed).
·If the environment includes different editions of ControlPoint, make sure the home farm is an edition that supports remote farm display, using the guidelines in the following table.
If the multi-farm installation ... |
Then ... |
---|---|
includes ControlPoint Standard along with Non-Standard and/or ControlPoint Online |
a Standard farm must be the home farm. |
consists of only Non-Standard and ControlPoint Online |
a Non-Standard farm must be the home farm. |
NOTE: Regardless of whether or not all farms display in the SharePoint Hierarchy, you will always be able to change the active farm by selecting from the Available Farms drop-down.
Issue
Site Collections display in the SharePoint Hierarchy followed by the text Inaccessible.
Reason
When a Content Database is added to a Web application, the ControlPoint Service Account must be granted access to it.
Solution
The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).
Issue
All of the sites beneath a Web application in the SharePoint Hierarchy are grayed-out and are labeled "Locked."
Possible Reason
You added one or more content database to an existing Web application, but the ControlPoint Service Account was not granted access to it.
Resolution
The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).
Issue
When you expand a Web application or site collection in the SharePoint Hierarchy, the number of child objects you see is fewer than the number that appears in parentheses.
Reason
ControlPoint is security-trimmed to enforce SharePoint permissions. The number in parentheses beside an object represents all child objects. However, the objects that you actually sees depends on your SharePoint permissions. See ControlPoint Security in the ControlPoint User's Guide.
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