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ControlPoint 8.9 - Administration Guide

Preface Configuring the Environment in Which ControlPoint Will Run The ControlPoint Configuration Site Managing Your Farm List Managing Your ControlPoint License Granting ControlPoint Access to Web Applications and Content Databases Using Discovery to Collect Information for the ControlPoint Database Cache Using Sensitive Content Manager Services Managing ControlPoint Configuration and Permissions Preparing Your Environment for Using ControlPoint Sentinel Modifying ControlPoint Configuration Settings
Changing Default Settings for Actions and Analyses Changing Default Settings to Improve Application Performance Audit Log Configuration Settings Changing Settings for Anomalous Activity Detection Restricting Functionality for Members of the Business Administrators Group Changing Default Settings for ControlPoint User Groups Changing Settings to Improve Discovery Performance Changing Settings to Accommodate Special Environmental Factors Changing Default Settings for Navigation Changing Default Settings for Compliance Managing Site Provisioning Settings Specifying Global Settings for ControlPoint Policies Setting Preferences for the ControlPoint Scheduler Miscellaneous and Custom Configuration Settings Special-Purpose Configuration Settings
Changing Trace Switch Logging Levels Archiving SharePoint Audit Log Data Troubleshooting
ControlPoint Log Files Troubleshooting Configuration Errors Troubleshooting the ControlPoint Application Interface Troubleshooting Discovery Troubleshooting SharePoint Users and Permissions Troubleshooting Site Provisioning Troubleshooting ControlPoint Operations

Export Results to Excel: "The file you are trying to open is in a different format..."

Issue

When an attempt is made to save search or analysis results to an Excel file via the results toolbar, the following message displays:

The file you are trying to open, '[file_name].xls', is in a different format than specified by the file extension.  Verify that the file is not corrupted and is from a trusted source before opening the file.  Do you want to open the file now?

Possible Reason

Security settings are insufficient for the ControlPoint Service account's Temp folder on the Web front-end server.

Resolution

1Log into the Web front-end server where ControlPoint is installed.

2Navigate to the Temp folder.*

3Make sure the group Authenticated Users has Full Control permissions

*Note that, as shown in the examples below, the precise location of the appropriate Temp folder depends on your server configuration.

Authenticated users

 

Action or Analysis Taking Longer Than Expected

Message:

An action or analysis you requested is took longer than expected.  If you requested an analysis, try changing the option to use data from the cache, or narrow the scope of the analysis.  If Discovery was running at the time you made your request, try again after Discovery completes.

Resolution:

·If you have chosen to run an analysis on real-time data, consider using cached data instead.

OR

·Narrow the scope of the operation.  For example, re-initiate the operation from a different (lower) level of the SharePoint Hierarchy or modify your current parameters.

OR

·If an interactive Discovery is currently running ( as indicated by the message Discovery is being performed now, started at [date] [time] in the application header) wait for it to complete before re-running the action or analysis.

The ControlPoint Application Administrator can also increase the SERVERTIMEOUT value.

Cannot Perform Operations on Central Administration

Issue

·Message: Action is not Valid for Central Administration

OR

·Central Administration was included within the scope of the selection but is missing from search or analysis results

OR

·Central Administration is missing from the Customize Selection list of available items

Reason

Because the Central Administration Web application, site collection and site serve a special purpose, many ControlPoint operations cannot be performed on Central Administration.  If Central Administration is within the scope of a selection (for example, you selected the entire farm), ControlPoint will automatically exclude it from the operation.

Copy/Move Insufficient Permissions Message

Issue

When attempting to perform a copy/move operation, one of the following messages displays:

Access Denied.User must be in Site Collection administrators permission group or Web Application Policy with Full Control!

OR

Only farm administrator can create new Site Collection.

Reason

When ControlPoint default security is in effect, you must be either be a member of the Site Collection Administrator's group or have Full Control permissions in the Web application policy at both the source and destination location.  This applies to all copy/move operations, including Copy/Move Lists and List Items.  (ControlPoint Application Administrators can, however, override ControlPoint default security.

If the copy/move operation involves the creation of a new site collection, you must be a farm administrator at the destination location.

 

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