ControlPoint 8.9 - Administration Guide

Remote Farms Do Not Display in SharePoint Hierarchy

Issue

In a multi-farm environment, only the home farm displays in the SharePoint Hierarchy.

Possible Reasons

·The ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to 1 (Display Home Farm Only).

OR

·The multi-farm environment includes different editions of ControlPoint installed (Standard, Non-Standard, and/or ControlPoint Online), and remote farm display is not supported for the edition selected as the home farm.

Solutions

·Make sure the ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to either 2 (Display home farm expanded and remote farm(s) collapsed) or 3 (Display all farms collapsed).

·If the environment includes different editions of ControlPoint, make sure the home farm is an edition that supports remote farm display, using the guidelines in the following table.

NOTE:  Regardless of whether or not all farms display in the SharePoint Hierarchy, you will always be able to change the active farm by selecting from the Available Farms drop-down.

Site Collections Display as "Inaccessible"

Issue

Site Collections display in the SharePoint Hierarchy followed by the text Inaccessible.

Reason

When a Content Database is added to a Web application, the ControlPoint Service Account must be granted access to it.

Solution

The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).

Site Collections Grayed-Out and "Locked"

Issue

All of the sites beneath a Web application in the SharePoint Hierarchy are grayed-out and are labeled "Locked."

Possible Reason

You added one or more content database to an existing Web application, but the ControlPoint Service Account was not granted access to it.

Resolution

The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).

Number of Child Objects Specified for an Object in the SharePoint Hierarchy Doesn't Match Number Displayed

Issue

When you expand a Web application or site collection in the SharePoint Hierarchy, the number of child objects you see is fewer than the number that appears in parentheses.

Reason

ControlPoint is security-trimmed to enforce SharePoint permissions.  The number in parentheses beside an object represents all child objects.  However, the objects that you actually sees depends on your SharePoint permissions.  See ControlPoint Security in the ControlPoint User's Guide.