The following are troubleshooting steps for connecting to the boot CD image as part of the process for Selecting a recovery point and initiating a BMR.
If an error displays indicating that the Core could not connect to the remote server, then any of several possible causes are likely.
- Verify that the IP address and Current Password displayed in the URC are identical to the information you entered in the Recovery Console Instance dialog box.
- To reach the server on which to restore data, the Core must be able to identify the server on the network. To determine if server identification is possible, you can open a command prompt on the Core and ping the IP address of the target BMR server. You can also open a command prompt on the target server and ping the IP address of the Rapid Recovery Core.
- Verify that the network adapter settings are compatible between Core and target BMR server.