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ControlPoint 8.9 - Administration Guide

Preface Configuring the Environment in Which ControlPoint Will Run The ControlPoint Configuration Site Managing Your Farm List Managing Your ControlPoint License Granting ControlPoint Access to Web Applications and Content Databases Using Discovery to Collect Information for the ControlPoint Database Cache Using Sensitive Content Manager Services Managing ControlPoint Configuration and Permissions Preparing Your Environment for Using ControlPoint Sentinel Modifying ControlPoint Configuration Settings
Changing Default Settings for Actions and Analyses Changing Default Settings to Improve Application Performance Audit Log Configuration Settings Changing Settings for Anomalous Activity Detection Restricting Functionality for Members of the Business Administrators Group Changing Default Settings for ControlPoint User Groups Changing Settings to Improve Discovery Performance Changing Settings to Accommodate Special Environmental Factors Changing Default Settings for Navigation Changing Default Settings for Compliance Managing Site Provisioning Settings Specifying Global Settings for ControlPoint Policies Setting Preferences for the ControlPoint Scheduler Miscellaneous and Custom Configuration Settings Special-Purpose Configuration Settings
Changing Trace Switch Logging Levels Archiving SharePoint Audit Log Data Troubleshooting
ControlPoint Log Files Troubleshooting Configuration Errors Troubleshooting the ControlPoint Application Interface Troubleshooting Discovery Troubleshooting SharePoint Users and Permissions Troubleshooting Site Provisioning Troubleshooting ControlPoint Operations

ControlPoint Administration Log (xcAdmin.log)


·is the log file where the following information is recorded:

§ControlPoint application errors

§the progress of both scheduled and interactive Discovery jobs, and

·is accessible from the machine on which ControlPoint was installed for the farm, in the following SharePoint hive subdirectory: \TEMPLATE\LAYOUTS\Axceler\log.


Logged Errors Report

The Logged Errors Report:

·reports ControlPoint application errors for a specified time period, and

·is available from the ControlPoint Actions and Analyses panel.

To generate a Logged Errors Report:

1From the Manage ControlPoint panel, choose Schedule Management and Logging > Logged Errors Report.

2Enter the Start Date and End Date for the time period you want to cover.

Now you can:

·run the analysis immediately (by clicking [Run Now] )


·schedule the analysis to run at a later time


·generate an xml file with instructions that can be run at a later time (by clicking [Save Instructions]). See Saving, Modifying and Running Instructions for a ControlPoint Operation.

The errors returned by this report are similar to those recorded in the Administration log, which is available to ControlPoint Application Administrators.  It does not, however, trace activities like the progress of both scheduled and interactive Discovery jobs, as the Administration log does.

Logged Errors Report


Troubleshooting Configuration Errors

Configuration errors generally display in the right (workspace) pane, when you first open the ControlPoint application or when you attempt to run a ControlPoint operation.

Blank Page/Unexpected Error

Possible Reason

If you attempt to open ControlPoint and a blank page displays (with or without a message such as Error or An unexpected error has occurred) it may because your farm uses multiple Web front-end servers and you failed to properly configure the ControlPoint application for all of them.  


Make sure that the ControlPoint application has been configured for all Web front-end servers.  See the ControlPoint Advanced Installation Guide for details.

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