Rapid Recovery release 6.3 is an international release. In addition to availability in English, this release is localized into simplified Chinese, French, Korean, German, Japanese, Brazilian Portuguese, and international Spanish. When a localized version is installed, you can see or change the current display language set for the Core Console in the general settings for the Core.
To change these settings, see "Configuring Core general settings" in the Rapid Recovery 6.3 User Guide.
Customers who participated in the Rapid Recovery beta program did so with the requirement that the beta software be installed in a lab environment, not a production environment. There is no direct upgrade path from a beta release to the generally available release. Interoperability of beta releases and production releases is not supported.
If you participated in the beta program, do not attempt to upgrade the beta version of the Rapid Recovery Core. Instead, if using the same server, perform the following steps:
For more information about downloading Rapid Recovery software, see Obtaining Rapid Recovery software.
To install the latest version of Rapid Recovery, download the installers as described in the topic Obtaining Rapid Recovery software.
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NOTE: Quest recommends retaining the binary installer file for any currently installed Rapid Recovery software product. You can use this file in the future to reinstall, repair, or remove the software. |
If upgrading from any version of AppAssure, also read the next subsection, Upgrading from AppAssure.
When upgrading from any version of Rapid Recovery to release 6.2, you can perform an in-place upgrade. Always upgrade the Core before upgrading protected machines. If using replication, upgrade target Cores before source Cores.
When upgrading the Core (or when upgrading the Agent software on Windows machines) from AppAssure Agent 5.4.3 or Rapid Recovery Agent release 6.x, you can install the new version without removing the old version. If you want to upgrade a version older than 5.4.3, best practice is to first upgrade to release 5.4.3. You can then run the installer for the new Agent software.
Before upgrading the AppAssure Core to Rapid Recovery Core, verify if you have any custom binary patches applied, and note the patches used. On the Core machine, access the Programs and Features control panel, and take note of any custom binaries (identified by the letter P, a dash and six digits; for example, P-000678). Having this list accessible can increase the ability of Quest Data Protection Support to assist you in the event of upgrading difficulties.
Keep in mind the following:
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NOTE: Due to legal divestiture agreements between Dell and Quest, only rebranded versions of Rapid Recovery documentation and software (release 6.1.2 and later) can be downloaded from the technical documentation website and the Quest support website, respectively. If you have not retained the installer, Quest cannot provide it. In such cases, uninstall the earlier software version. |
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Caution: Before uninstalling AppAssure Agent, make sure the protected machine backs up to the Core. When you see the option to Uninstall the configuration settings and data, including all backup images and change logs, clear the option. You must retain settings and data. Then, perform a clean install of a supported Rapid Recovery version on the same machine. |
In all cases, before upgrading the version of the Agent software on protected machines, verify that the operating system on each relevant machine is still supported. For supported operating systems, refer to the Rapid Recovery .
When upgrading the Agent software on Linux machines from any AppAssure release to Rapid Recovery Agent, first remove the old Agent software version. When removing AppAssure Agent on Linux machines, the preferred process is to use the shell script in the original installer. However, a process is included to manually remove the Agent if necessary. For more information, see Uninstalling the AppAssure Agent software from a Linux machine.
Then, perform a clean install of Rapid Recovery Agent. When upgrading the Agent software on Linux machines from Rapid Recovery Agent release 6.0.1 or later, you can use the appropriate package manager for your distribution of Linux. For more information, see Uninstalling the Rapid Recovery Agent software from a Linux machine. You may need to remove the local software repository. This requirement is included in upgrading steps.
Additionally, be aware of the following information when upgrading from AppAssure 5.3.x and later:
NOTE: When upgrading from AppAssure 5.3.x to 5.4.x, ensure that you factor extra time for converting recovery points into your planning before your upgraded environment is ready for use. . |
Caution: Running the Integrity Check Job is expected to take an extended period of time. The time required differs for each environment, based on the quantity and type of data in your repository and also based on the underlying storage system. While the job is running, no other transactions can be performed in that repository, including transfers (snapshot and base image backups, and replication), nightly jobs, and so on. Ensure that you factor extra time for completing a lengthy Integrity Check Job into your planning if these situations apply to you. |
This topic provides an overview for upgrading your AppAssure or Rapid Recovery Core environment from an earlier version to release 6.3. When this topic contains links to other tasks, view those topics before proceeding.
NOTE: If upgrading your Core from a version earlier than AppAssure version 5.4.3, please first upgrade the Core to release 5.4.3. |
When upgrading AppAssure to Rapid Recovery, perform the following steps:
Restarting ensures that the Agent service is running, and that proper kernel module is used to protect the machine, if relevant.
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Quest Software Inc. policy is to support the current release, plus the latest maintenance release of the two prior major or minor software releases. For specific information on full, limited, or discontinued support, see the Product Life Cycle and Policies tab from our Support website at https://support.quest.com/rapid-recovery/.