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Archive Manager 5.9.4 - User Guide

Getting started with Archive Manager Searching email Working with messages Standard mailboxes Custom mailboxes My Search Log report Working with hosted Exchange mailboxes

Journal Report

The Journal Report will generally contain the following information:

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Sender: Whom the message is from and the sender's email address.
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Message-ID: The message has been given this number for identification purposes. This ID number is assigned to the message permanently.
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Recipients: The person(s) to whom the message was addressed and their email addresses.

There are two types of journaling:

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Message-only journaling: This type of journaling captures all messages from users on a specific Mailbox database and sends the message copy to a specified journaling Mailbox.
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Envelope journaling: This type of journaling is available only with Microsoft Exchange. Envelope journaling is different from standard journaling in that it lets you archive P1 message headers (envelope headers). This includes information about the recipients, including BCC recipients and recipients from distribution groups. The journal report is able to contain an expansion of the recipient list for the message only if envelope journaling is configured.
Example: If the original message was sent to the group all@yourcompany.com, the journal report will display all individual email addresses within the group all@yourcompany.com.

Access History

The Access History tab of the message lets you view all users who have accessed the message, in a table that shows this information:

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Date viewed: The date and time that the message was accessed
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Login name: The login name of the user who accessed the message
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Display name: The display name of the user who accessed the message
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IP Address: The IP address of the user who accessed the message

The Exclude me checkbox allows you to view message access history from all users except yourself. This option is checked by default. Uncheck this option to view your own access history.

Source Properties

The Source Properties tab of the message shows the source property list of the message from the Exchange mailbox system.

Using message toolbar

Archive Manager provides a set of email client functionality for working with a message after it has been located in the Archive Manager database. A toolbar for working with the message is displayed at the top of the message window.

Use the toolbar buttons to perform any of the following tasks:

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Reply:
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Reply: Reply to the sender of the message.
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Reply to All: Reply to the sender and all other addressee(s) of the message.
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Forward: Forward the message to the addressee(s) you specify.
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Send to Me: Send the message to the email address associated with your login.
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Copy: Copy the message to another folder in a mailbox.
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Tags: View the current message tags, or add/remove a tag.
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Comment: View the current message comments, or add a new comment.
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View Images: Display any linked images in the message that may have been suppressed by Archive Manager. This button is visible only for HTML messages, not for text messages.
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Export: Export the message as MIME format.
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Print: Print the message using the standard browser printing functionality.
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