Agentless backups fail on a French based Core Operating System (4041377)

Following a successful installation or upgrade to Rapid Recovery it is noted that agentless backups fail to run.

Errors similar to those below may be seen:

"The transfer failed for volume '\Hard disk 1\Volume 1'"

1. Create a temporary working folder. Example:  C:\tempdir
2. In the C:\Program Files\AppRecovery\Core\CoreService\vddk directory edit config file named "config.vddk"
3. Edit the content of the file with notepad and insert the following:  
   
   tmpDirectory = "c:\tempdir"
   
   
4. Save the file.
5. Restart Core service