Novedades en esta versión
• Azure Support – Now get the full SMA experience in Azure.
• Contextual KB Articles via chat – Customer will be presented with up to five related KB articles while initiating chat.
• Agent assistant tool kit – Provides troubleshooting options like: Port testing, endpoint testing, get KaptureState & logs, check PowerShell, and more.
• Merge tickets – Establish parent/child relationships and merge additional tickets to one parent ticket while keeping an audit trail on all associated tickets.
• HTML in Email Tickets – preserve HTML formatting in emailed tickets and comments. Enables full WISIWYG and embedded images.