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Unified Communications Diagnostics 8.6.2 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Panels

The Diagnostic Console contains the following panels:

•
General Information Panel
•
AD/DNS Panel
•
Roles Panel
•
Connections Panel
•
Web Components
•
SIP Stack
•
Lync/Skype Server Health Panel
•
OS/Subsystem Panel

General Information Panel

The General Information panel displays information about the Lync/Skype environment you are currently viewing.

 
Table 2. Lync/Skype general information panel.
Component
Description

Windows Version

Indicates the operating system and service packs that are installed on the server being monitored.

Lync/Skype Pool FQDN

Indicates the Fully Qualified Domain Name (FQDN) of the pool to which the server being monitored belongs.

Back-End Database

Indicates the server that is hosting the back-end database for the pool.

Lync/Skype Version

Indicates the Lync/Skype version that is installed on the server to which you are connected.

Uptime

Indicates the number of days that the server has been running.

CU Version

Indicates the latest installed Lync 2013 or Skype for Business 2015 cumulative update version.

AD/DNS Panel

The AD/DNS panel provides information about the Active Directory and Domain Name System servers used by this Lync/Skype server.

 
Table 3. Lync/Skype AD/DNS panel.
Component
Description

AD

Determines the status of the Active Directory (AD) servers used by this Lync/Skype server by checking the following conditions:

•
the average amount of time (in mlliseconds) it takes to perform LDAP searches against the first Global Catalog found in the domain.
•
the ping time between the client and the domain controller.
•
whether the domain controller is available on the network from this client computer.

DNS

Determines the status of the Domain Name System (DNS) servers in use by this Lync/Skype server by checking the following conditions:

•
the ping time between the client (Diagnostic Console) and the DNS server.
•
whether the DNS server can be reached on the network from this client.

Roles Panel

The Roles panel provides information about the server roles installed and active on this server. The server role balls display information about the status of each server role and the amount of CPU being used.

 
Table 4. Lync/Skype roles panel.
Component
Description

FE (Front-end)

Indicates whether the front-end server role is present and registered in the Lync/Skype environment.

Front-end is a server role that provides many basic functions. It is the core Lync/Skype server role.

DIR (Director)

Indicates whether the director server role is present and registered in the environment.

Directors can authenticate the Lync/Skype user requests, but Directors do not host user accounts and do not provide presence or conferencing services. The Director is the most useful way to enhance the security in deployments in which external user accesses are enabled.

MED (Mediation)

Indicates whether the mediation server role is present and registered in the Lync/Skype environment.

A mediation server is necessary to implement dial-in conferencing and Enterprise Voice. It can translate signaling and media between the Lync/Skype Server Enterprise Voice infrastructure and the PSTN gateway, the IP-PBX, or the SIP trunk.

CHAT

Indicates whether the persistent chat server role is present and registered in the environment.

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