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Rapid Recovery 6.4 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing alerts

An alert is a priority notification of an event. Any event for which you specifically requested notification appears in the list of alerts, along with errors, warnings, or important informational messages.

Rapid Recovery Core ships with a default set of events that are prioritized as alerts. You can customize the events which appear as alerts by editing the default notification group (or by setting up a new notification group). In addition to these events appearing on the Alerts page, you can change the methods used to notify you by changing your notification options. For more information on changing the events that appear as alerts, or changing notification options, see the topic Understanding event notifications in Rapid Recovery.

Complete the following steps to view alerts specifically for the Rapid Recovery Core, or to view alerts associated with a specific machine.

  1. To view alerts for the Rapid Recovery Core, from the icon bar, click [Events] (Events). Click on the drop-down [Events] menu to the right of the Tasks page title, and select Alerts.

    If you want to view alerts for a specific protected machine, navigate to the Summary page of the specified machine, click the Events menu, and then click Alerts.

    The list of events is filtered to display only important alerts for the Core or for the machine you selected.
  2. Optionally, to filter the list of important alerts by start date, end date, alert message description, or any combination, do the following:
    1. To filter by alert category (errors, informational messages, or warnings), click the [status dropdown menu] status drop-down menu, and select the status condition or conditions. Alert category filter options include [errors] errors, [info] informational messages, and [warning] warnings, or any combination of the three.
    2. To filter by start date and time, enter the starting date and time using one of the following options:
      • In the From text box, type the date and time in format MM/DD/YYYY HH:MM AM/PM. For example, to search from the first day of January in 2016 at 8:00 AM, enter 1/1/2016 8:00 AM.
      • To select the current data and time, click the [Calendar] Calendar widget in the From text box and then click the current date. The current time automatically appears.
      • Click the [Calendar] Calendar widget, select the date, then click the [Clock] Clock widget and select the desired time using the controls. Click away from the calendar to accept the selected changes.
    3. To filter by alert message description, enter the description in the Search message text box.
      For example, to see alerts only related to agents, enter "agent," or to see alerts related to transfers, enter "transfer;" and so on.
    4. To further refine the list of alerts that appears, you can also define an end date and time in the same format.

      The list of alerts is immediately filtered based on the criteria you selected.

  3. Optionally, if you want to remove all alerts, click Dismiss All.

For more information, see the following related tasks:

Viewing a journal of all logged events

The journal lists all logged events. This list is comprehensive, including both job- and non-job-related events. It includes specific events for which you requested notification. The journal also lists passive events and status events from the Core, the license portal, and so on.

NOTE: If your environment is set to use repetition reduction, some repeated events may not be logged each time the event occurs. For more information about this feature, see About repetition reduction.

Complete the following steps to view a journal of all events for the Rapid Recovery Core, or to view a journal of all events for a specific machine.

  1. To view a journal of all events logged for the Rapid Recovery Core, from the icon bar, click [Events] (Events). Click on the drop-down [Events] menu to the right of the Tasks page title, and select Journal.

    If you want to view a journal of all events for a specific protected machine, then navigate to the Summary page of the specified machine, click the Events menu, and then click Journal.

  2. Optionally, to filter the list of all events by start date, end date, alert message description, or any combination, do the following:
    1. To filter by event category (errors, informational messages, or warnings), click the [status dropdown menu] status drop-down menu, and select the status condition or conditions. Event category filter options include [errors] errors, [info] informational messages, and [warning] warnings, or any combination of the three.
    2. To filter by start date and time, enter the starting date and time using one of the following options:
      • In the From text box, type the date and time in format MM/DD/YYYY HH:MM AM/PM. For example, to search from the first day of January in 2016 at 8:00 AM, enter 1/1/2016 8:00 AM.
      • To select the current data and time, click the [Calendar] Calendar widget in the From text box and then click the current date. The current time automatically appears.
      • Click the [Calendar] Calendar widget, select the date, then click the [Clock] Clock widget and select the desired time using the controls. Click away from the calendar to accept the selected changes.
    3. To filter by alert message description, enter the description in the Search message text box.
      For example, to see alerts only related to agents, enter "agent;' to see alerts related to transfers, enter "transfer."
    4. To further refine the list of events that appears, you can also define an end date and time in the same format.

      The list of events is immediately filtered based on the criteria you selected.

For more information, see the following related tasks:

Navigating between tasks, alerts, and the events journal

The events recorded in the Core logs are visible from the Core Console, and fall into three categories: tasks, alerts, and a journal of all logged events.

Regardless of whether you are viewing events for the Core for a specified machine, the default view for events is the Tasks page. By clicking the drop-down menu to the right of the page title, you can select another view of events.

Perform the following steps to view events and navigate between tasks, important alerts, and a journal of all events.

You can view events that pertain to the Core by clicking [Events] (Events) from the icon bar.

If you first navigate to a protected or replicated machine, and then select Events from the menu at the top of the page, you can view events for the specified machine.

Regardless of whether you are viewing events for the Core for a specified machine, the default view for events is the Tasks page. Click on the drop-down [Events] menu to the right of the Tasks page title to select another view of events.

  1. If you want to view all tasks for the Rapid Recovery Core, from the icon bar, click [Events] (Events).
    The default view displays all tasks for the Core. Proceed to step 3.
  2. If you want to view tasks for a specific protected machine, navigate to the Summary page of the specified machine, and then click the Events menu.
    The default view displays all tasks for the selected machine. Proceed to step 3.
  3. From the top left of the Tasks pane, click [Events] (the downward-facing arrow to the right of the Tasks title).
    A drop-down menu appears.
  4. Select one of the following:
    Option Description

    Task

    A task is a job that the Rapid Recovery Core must perform, such as transferring data in a regularly scheduled backup, or performing a restore from a recovery point.

    Alert

    An alert is a priority notification related to a task or event, such as an error, warning, or important informational message.\

    Journal

    The journal shows a complete list of all logged events. This list is more comprehensive than the set included in alerts.

    The selected view of events appears. For example, if you selected Alerts, the Alerts page appears
  5. To see a different view, return to the drop-down menu to the right of the Tasks, Alerts, or Journal pane, and select the option for the view you want.
    The list of events is filtered to display only the relevant set of events for the current view.

For more information, see the following related tasks:

Understanding event notifications in Rapid Recovery

The Rapid Recovery Core tracks many events, and logs the information for diagnostic and operational purposes.

You can set up notification of specific events. Rapid Recovery lets you choose the method of notification, and the duration of time for which the system should retain a record of those events. With the repetition reduction feature, you can even adjust the frequency for notifying you about the same event.

Jobs and events tracked on the Core are saved by default for 30 days. To change the retention period for tracking events, see Configuring event retention.

You can be notified of events through different methods. The notification methods supported are listed in the following table:

Table 104: Supported event notification methods
Option type Description Default setting

Email

Notifies specified user by email, using SMTP configuration settings in the Core, and based on the email notification template.

Off

Windows Event Log

Logs events using the Windows Event Log API. This log can be read using the Windows Event Viewer or custom applications.

On

syslogd

Logs events intended to be read on a Linux logging server that also supports the syslog message protocol.

Off

Toast alert

When this notification method is selected, messages appear briefly as a pop-up in the lower-right corner of the Rapid Recovery Core.

On

SNMP trap

If you configure the Rapid Recovery Core as an SNMP agent, and this notification method is selected, events are sent to a logging server using the trap number designated in the Notification Options dialog box.

On

Notification groups let you specify the types of events for which you want to be notified, and set the notification method.

Rapid Recovery Core requires at least one notification group, and ships with a default group which is automatically applied. You can use the default settings, or you can edit them.

Optionally, you can add and configure additional notification groups. For example, you can use the default group as is, and you can set up another group that uses email notifications.

As another example, you can set up a custom notification group for one type of event (for example, Microsoft Exchange), and send all related notifications to an Exchange administrator.

For more information, see Configuring notification groups.

Email notifications are disabled by default. To sent notifications by email, you must set up an email server, and edit or add a notification group with the Notify by email option enabled. This setting requires you to enter the email address to which the notifications are sent. For more information, see Configuring an email server.

If using an Exchange server, you must set up relay on the server. Otherwise, despite successful email tests, no email notifications are sent. For more information, see your Exchange Server administrator.

The Core uses an email notification template. The template includes a subject line and specific content for the message body. A default email notification template is included. The template identifies the Core and the server host, the date and time of the event, the nature of the event, and error details if relevant. Optionally, you can modify the default template, or revert any customization to restore the default. For more information, see Configuring an email notification template.

You can reduce the number of events of the same type and scope that are logged and visible from the Core Console by using the repetition reduction feature. This feature is enabled by default. You can disable this feature, or you can control the span of time for which events are combined into a single occurrence in the event log. For more information, see About repetition reduction.

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