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NetVault 12.4 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors Safe Mode in NetVault Backup

Opening and closing library door

Before opening a library door, you must issue the Open Door command from the WebUI. NetVault Backup puts a software lock on the library door to prevent anyone from opening the door without issuing the Open Door command. If you do not issue this command, NetVault Backup does not know when tapes are added, removed, or rearranged, and it may attempt to load non-existent media.

To open a library door from WebUI:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to locate the library, and then click the corresponding Manage Library icon .
3
On the Tape Library Management page, click Open Door.
The library goes offline when you open the door.
4
To bring it back online, click Close Door.

Opening and closing entry/exit ports

To open or close an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library, and then click the Ports link or the corresponding Manage Ports button to open the Port Browser.
3
To open an entry/exit port, select the port in the Ports table, and click Open Port.
When you issue the Open Port command, NetVault Backup puts a software lock on library so that it knows that the port door is going to be opened.
4
To close the port after placing a tape, select Close Port. If you have placed a cleaning tape in the port, select Close port with cleaning media.
When you issue the Close Port command, NetVault Backup knows that you have physically closed the port door, and it removes the lock on the library.

Unloading or importing tapes from entry/exit ports

To unload a tape from an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library, and then click the Ports link or the corresponding Manage Ports button to open the Port Browser.
3
In the Ports table, select the slot that contains the tape, and click Unload from Port.
The tape is moved to a drive or slot:
•
If the media barcode is available in the NetVault Database, the tape is loaded to a free slot.
•
If the tape does not have a barcode or the barcode information is not available in the NetVault Database, the tape is loaded to a drive to read the header.

Exporting tapes to entry/exit ports

To export a tape to an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library that contains the tape, and then click the Slots link or the corresponding Manage Slots button to open the Slot Browser.
3
In the Slots table, select the applicable slots, and click Export.
After sending a request to export the tapes to entry/exit ports, the WebUI opens the Port Browser page. In the Ports table, you can view the exported tapes.
4
In the Ports table, select any tape, and click Open Port.
When you issue the Open Port command, NetVault Backup puts a software lock on library so that it knows that the port door is going to be opened.
5
Physically open the port door, and after removing the tape from the entry/exit port, close the port door. For more information about these procedures, see the device manual.
6
On the Slot Browser page, click Close Door.
When you issue the Close Door command, NetVault Backup knows that you have physically closed the port door, and it removes the lock on the library.
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