How to define what fields should be included in the Email notification for a rule ? (4305982)

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Titel

How to define what fields should be included in the Email notification for a rule ?
Beschreibung

When we are updating CSR/Workflow from one stage to another level we need email notification. After set email settings in Maintenance >> STAT Central agent >> email setting form the email is received with not all information needed.
Ursache

The Rule that fired had just the CSR number and the description field checked for the email notification.
Lösung

1. Go to Maintenance | Domain Specific | Business Rule, highlight the proper rule and click Detail then in the E-Mail Message tab check all the fields you like to receive in the email.

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Artikelhistorie:: Erstellt am: 10/29/2015
Letzte Aktualisierung am: 5/7/2023

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