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Title
How to define what fields should be included in the Email notification for a rule ? -
Description
When we are updating CSR/Workflow from one stage to another level we need email notification. After set email settings in Maintenance >> STAT Central agent >> email setting form the email is received with not all information needed.
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Cause
The Rule that fired had just the CSR number and the description field checked for the email notification. -
Resolution
1. Go to Maintenance | Domain Specific | Business Rule, highlight the proper rule and click Detail then in the E-Mail Message tab check all the fields you like to receive in the email.