How to remove duplicate KUID's in the KACE SMA client (4256921)

Sometimes the Kace Unique Identifier or (KUID) needs to be reset on a client system.

Windows:

1. Stop the SMA agent processes running on the target client system.  This can be done either through services.msc or through the command prompt.  To stop it from the command prompt, navigate to C:\Program Files (x86)\Quest\KACE and then type in AMPTools.exe stop.
2. Locate and delete kuid.txt file in C:\ProgramData\Quest\KACE
3.  After deleting kuid.txt file proceed to start KACE SMA agent services and kuid.txt file will be recreated. This can be done either through services.msc or through the command prompt.  To start it from the command prompt, navigate to C:\Program Files (x86)\Quest\KACE and then type in AMPTools.exe start.

Mac:

Run the following commands in terminal:

1. sudo /Library/Application\ Support/Quest/KACE/bin/AMPTools stop
2. sudo rm /Library/Application\ Support/Quest/KACE/data/kuid.txt
3. sudo /Library/Application\ Support/Quest/KACE/bin/AMPTools start

Linux:

Run the following commands in terminal with elevated permissions (sudo/su):

1. /opt/Quest/kace/bin/AMPTools stop
2. rm /var/Quest/kace/kuid.txt
3. /opt/Quest/kace/bin/AMPTools start