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What's new for Archive Manager

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Notifications

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Knowledge Base Articles

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4379139 - Archive Manager Service Account Password Compromised

Following a password reset, Archive Manager services and website pool fail authentication and stop functioning.

Created: April 23, 2025
4379138 - Archive Manager - Unable to search, all searches are down

Search operations return no results or errors like “search service unavailable,” despite messages existing in the archive.

Created: April 23, 2025
4379137 - All Archive Manager Services Fail to Start

Attempting to start any Archive Manager-prefixed service in Services.msc results in an immediate failure or “service cannot be started” error.

Created: April 23, 2025
4379135 - The Archive Manager site is up but users cannot log in

Users receive “invalid credentials” or “authentication failed” messages despite correct passwords. This affects all or specific user sets.

Created: April 23, 2025
4379134 - Archive Manager Website Is Down

When navigating to the Archive Manager URL, the browser returns a “site cannot be reached” or HTTP 503/500 error. Both the application pool and...

Created: April 23, 2025
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Product Life Cycle

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