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Troubleshooting SQL Express errors in Recovery Manager for AD (4368921)
You can grant db_owner rights to individual users or create a group and grant db_owner to the group:<br><br>1. ... Open SQL Server Management Studio and connect to the SQL server where the RMAD database is hosted<br>2.
License Expiry Expected behaviour (4373942)
What is the expected behavior if a license expires? ... Will we still be able to use the software but no updates? ... Will we be able to use the software with limited capabilities? ... When the license for Recovery Manager expires you wont be able to login into the application until a new license file is applied.
Upgrade Steps for Recovery Manager for AD from 10.1 to 10.2.2 (4368940)
To successfully upgrade from Recovery Manager for AD 10.1 to 10.2.2 requires consideration and planning and this F.A.Q. aims to provide the major points to be considered ahead of any upgrade as part of the planning process.
Installation fails prematurely due to the database being in a database mirroring session or an availability group (4225806)
The RMAD installation fails prematurely and the following error is logged in the msiexec install log (by running from a command line, msiexec /i "rmad_x64.msi" /L*v RMADInstall.log): ... "The operation cannot be performed on database "RecoveryManager-Reporting-" because it is involved in a database mirroring session or an availability group.
BMR backup transferring slowly to secure storage server (4378509)
When BMR backups are going to the temporary storage before going to Secured Server storage, RMAD opens handful of tcp connections, and we see decent performance for backup transfer. ... However, while going from temporary storage to RMAD secure storage it always just opens one tcp connection and it takes longer time.
Timeout error when trying to replicate from other RMAD consoles (4236892)
Getting the below error when attempting replication in the console: ... "The request channel timed out while waiting for a reply after 00:00:59.9062506. ... Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding.
How to configure multiple email alert notifications using the GUI and Scripting options? (4378361)
What are the options that are available in the RMAD console to configure single or multiple email alerts? ... You can configure alert options in the "Alerts" tab on each Computer Collection: ... As a prerequisite, you will need to have previously configured an SMTP or OAuth2 server in the "Email" tab on the RMAD Console Settings:
RMAD PowerShell Commands Full Guide (4377753)
List of RMAD PowerShell commands to automate or perform tasks without opening the RMAD console. ... The Recovery Manager for Active Directory Management Shell, built on Microsoft Windows PowerShell® technology, provides a command-line interface that enables automation of backup/recovery-related administrative tasks.
Backup operation fails, Failed to connect to backup agent: Unable to perform request (101). (4215650)
The target computer is busy processing requests started on the computer 'XXXX'. ... Please try again later. ... A previously scheduled backup is still running when the new one tries to start. ... Ensure that more than one scheduled backup is not trying to run at the same time.
Failed to connect to backup agent - Cannot establish the connection to the backup agent. (4373079)
The RMAD console was unable to connect to the backup agent installed on the domain controller(s) and the following error is returned in the RMAD console: “Failed to connect to backup agent: Cannot establish the connection to the backup agent.”
Error when running backup: "cannot establish the connection to the backup agent" (4296804)
Error when backing up: "Failed to connect to backup agent: cannot establish the connection to the backup agent" ... Try the following possible solutions: ... Check the scheduled Windows scheduled task passwords.
Microsoft Report Viewer Runtime EOS (4378285)
Microsoft Report Viewer 2015 Runtime -> Ending Support Oct 14, 2025 ... Microsoft Report Viewer 2012 Runtime -> Ending Support Jan 10, 2023 ... The latest RMAD releases depend only on Microsoft Report Viewer 2015 Runtime, which is still supported by Microsoft.
Does RMAD support CyberArk ? (4378236)
An Enhancement request has been submitted to consider an integration with CyberArk in a future release of RMAD.
Scheduled tasks are not created, not changed or require to run as a SYSTEM account (4219541)
Trying to configure the backup schedule from the Computer Collection may result in the task not getting created in Windows Task Scheduler or when entering the credentials for the Schedule account there is an error that the account is not correct or cannot be validated.
Error: "Failed to install backup agent" (4225765)
When trying to backup DCs from another domain, the backups fail with the error: ... "Details access is denied please specify the backup account" ... RMAD cannot communicate with the DCs ... From the RMAD server, using the credentials specified for the agent account, try and access the admin share on the DCs"
How to install the backup agent manually? (4375210)
Is there a way to install the backup agent manually? ... It is possible to install the backup agent manually in your DCs. ... You may try the following steps:<br><br>1- In your DC, run command prompt <strong>as administrator</strong>.<br>2- Copy the <strong>BackupAgent.msi</strong> file from your RMAD installation media to a folder in your DC like for example c:\temp<br>3- In CMD, set or change the directory to the folder in which you copied the file.<br>4- Run <strong>msiexec /i BackupAgent.msi /l*v BackupAgentInstall.log</strong>.
List of AD DS and AD LDS object attributes that RMAD cannot restore. (4353446)
This article lists the AD DS and AD LDS object attributes that cannot be recovered by using the restore methods provided by Recovery Manager for Active Directory. ... The agent-based restore method does not support the recovery of the following attributes:
How to enable diagnostic logging in Recovery Manager for AD (Forest Edition) (4243284)
How to enable diagnostic logging in Recovery Manager for AD (Forest Edition) <div> ... <p><font face="Trebuchet MS" size="2">To enable diagnostic logging in the console follow the below steps:</font></p>
Where to change RMAD credentials for service accounts (4225738)
How to modify the credentials used for RMAD processes in case the password was changed. ... RMAD functionality may be altered when the account username\password stored is changed. ... You will have to manually enter the credentials to restore normal operations.
Cannot create a remote object - Access is denied (4240823)
When attempting to install the online restore agent during an agent-based restore, you receive the following error:<br>Cannot create a remote object - Access is denied.<br>The user is a domain administrator with all the required rights on the domain controller.
What are the steps to configure a gMSA account for use as the backup agent access account, using the minimum permissions model? (4240373)
and add the gMSA account to this group directly</li><li>If using pre-installed agents, uninstall and reinstall the agents. ... This is required to populate the RMAD Backup Operators group SID locally on the DCs</li><li>Configure the collection properties to set the backup agent access account</li></ol>
Logs folder in DC is increasing the size (4378118)
Logs folder in DC is increasing the size. ... Size of logs folder on DC is several GB; the folder path is C:\ProgramData\Quest\Recovery Manager for Active Directory in this folder. ... Can this be deleted?
RMAD supports Windows Server 2025 (4378077)
Other versions of RMAD are still not supported with windows server 2025.</p>
Backup integrity check failed (4376970)
Backups integrity checks process fails for backups configured in the Remote Storage tab when they are stored locally on the domain controllers. ... In the current product architecture, integrity check of backups is always performed on the Recovery Manager Console, even for backups created on a remote storage (in this case, the backup storage account is used).
Read only Access to Recovery Manager for AD (4378036)
Can someone be granted read-only access to Recovery Manager AD (see everything but not actually run backup/restore)? ... Currently, we don't have role-based access in RMAD. ... We have an ER ID listed below for the same.
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