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Unified Communications Diagnostics 8.6 - User Guide

Table of Contents

About Unified Communications Diagnostics

About Unified Communications Diagnostics

Home Page

Getting Started Using the Management Console

About the Management Console Connecting to Diagnostic Services Connecting to a Platform Importing and Exporting Topology Layout Viewing an OCS Environment

Discovering Federated Partners in OCS Viewing Pool Properties in OCS Viewing OCS Server Properties

Viewing Link Types Viewing a Lync/Skype Environment

Viewing Lync/Skype Pool Properties Viewing Lync/Skype Server Properties

Managing Custom Groups

Creating a Static Custom Group Creating a Dynamic Custom Group Editing a Custom Group Deleting a Custom Group Grouping Servers by Type

Managing Global Filters Putting Servers in Maintenance Mode Managing Missing Objects Viewing Database Availability Groups (DAG)

Prerequisites

Introducing Management Console health tests

Introducing health tests Types of health tests Creating and configuring health tests

Creating a health test Specifying the test configuration

Configuring the execution schedule Configuring notification settings Adding notification groups Configuring alternate credentials Managing database settings

Customizing counters

Adding services Adding performance counters Adding event log entries Deleting services, performance counters, and event log entries Editing counters while creating a health test Editing Individual server thresholds while creating a health test Editing counter thresholds in the test results pane

Setting data collection options Managing health tests Cloning a health test Viewing test results

Viewing details on test results Browsing test result history Clearing the health test results

About server health tests Health tests available for multiple platforms

Active Directory Account Lockout Health Test Office 365 Subscription Health Test

Health tests available from the Exchange organization node

About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test

BlackBerry Server Health Test Prerequisites

BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange

Creating Exchange 2007 test mailboxes Creating Exchange 2010 or Exchange 2013 test mailboxes About test mailboxes for Internal Server Delivery Health Test About test mailboxes for the External Message Delivery Health Test Creating a test mailbox for External Message Delivery Health Test Creating a test mailbox for the Internal Mailbox Delivery Health Test Creating test mailboxes for the OWA Availability Health Test Creating a test mailbox for the External OWA Availability Health Test

Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal

Health tests available from the Lync/Skype for Business Environment

About the Lync/Skype for Business health tests Lync/Skype Server Health Test

Lync or Skype Server Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Instant Messaging Health Test Lync/Skype Instant Messaging Conference Health Test Lync/Skype Peer-to-Peer Audio/Video Call Health Test Lync/Skype Audio/Video Conferencing Health Test Lync/Skype Presence Status Health Test Lync/Skype Logon Registration Health Test Lync/Skype Address Book Service Health Test Lync/Skype Persistent Chat Message Health Test

Skype for Business Online DNS Connectivity Health Test Office 365 Subscription Health Test OCS Server Health Test

OCS Server Health Test Prerequisites

Creating a test user for the Lync/Skype Environment

Resolving Problems with Native Tools

Native tools for most servers Native tools for Exchange Native tools for Lync/Skype for Business Native tools for Office 365 Native tools for OCS Native tools for BlackBerry

Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console

Introducing the Diagnostic Console

Launching the Diagnostic Console from the Management Console

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console Understanding the Exchange 2007 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clients Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

Introducing the Exchange 2010 Diagnostic Console Understanding the Exchange 2010 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clientsl Pane Information Store Panel OS/Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In)

Introducing the Exchange 2013 Diagnostic Console Understanding the Exchange 2013 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Server (CAS) Mailbox Server (MBX) Transport Panel Mailbox Server (MBX) Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In)

Introducing the Exchange 2016 Diagnostic Console Understanding the Exchange 2016 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Services Panel Transport Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console Understanding the Diagnostic Console

BlackBerry Diagnostic Console Recommendations

BlackBerry Panels

BlackBerry Service Health Panel BlackBerry SRP Panel BlackBerry System Panel BlackBerry Server Panel BlackBerry Users Panel BlackBerry OS/ Subsystem Panel

BlackBerry Message Flows BlackBerry Drilldowns Metrics

UC Diagnostics: OCS Diagnostic Console (Plug In)

Introducing the OCS Diagnostic Console

When Connecting to OCS

Understanding the OCS Diagnostic Console Panels

Server Information Panel Clients/Network Panel Server Load Panel Server Roles Panel OS/Subsystem Panel

OCS Message Flows OCS Drilldowns Metrics

UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In)

Introducing the Lync/Skype Diagnostic Console

When Connecting to Lync/Skype

Understanding the Lync/Skype Diagnostic Console Panels

General Information Panel AD/DNS Panel Roles Panel Connections Panel Web Components SIP Stack Lync/Skype Server Health Panel OS/Subsystem Panel

Lync/Skype Message Flows Lync/Skype Drilldowns Metrics

Reporting Using Web Reports

Understanding Web Reports

Types of Reports

Counters with Non-Zero Alarm Values

Information Store Panel

The Information Store Panel displays key operational metrics for the information store on this Exchange 2016 server. This information includes:

Table 6. Exchange 2016 Information Store panel.

Shows the number of the public folder which are located in the Exchange 2016 Mailbox Server.

In order to take advantage of the high availability and the storage technologies of the mailbox database, Microsoft Exchange 2016 Public Folders have been modernized. The specially designed mailboxes have been used to store both the public folder content and the hierarchy in the Public Folder architecture. There's no a public folder database any more.

In Exchange 2016, the Public Folder replication uses continuous replication model.

The content mailboxes and the high availability for the hierarchy are provided by database availability group (DAG).

Public Folder Mailbox

Shows the number of the public folder mailboxes which are located on the Exchange 2016 Mailbox Server.

The Exchange 2016 public folder mailboxes contain the information about the hierarchy for a public folder, and the actual content is contained in the Exchange 2016 public folder. When you create a public folder, the first public folder mailbox will become the master hierarchy mailbox. Public folder hierarchy mailbox subsequently created will become a secondary mailbox.

Shows the name of the Database Availability Group to which this Exchange 2016 server belongs. This is shown for informational purposes only. View the Mailbox Databases drilldown to see more information about the mailbox databases installed on this server.

Replication Service

Shows the Exchange 2016 Replication Service Status.

Store Worker Process

Shows the CPU Utilization of the Microsoft.Exchange.Store.Worker Service in Exchange 2016 Mailbox Server.

In Exchange 2016, the information store is now called Managed Store, which has two processes:

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Microsoft.Exchange.Store.Service.exe

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Microsoft.Exchange.Store.Worker.exe

Each database is running under its own process, which isolates the stores issues to a single database. Working with the Microsoft Exchange Replication service, Managed Store manages the mailbox databases and uses the Extensible Storage Engine (ESE) as the database engine. This architectural changes enable faster database failover and better physical disk failure handling.

Shows the total number of mailboxes that reside in all mailbox stores. This is shown for informational purposes only.

Store Service Process

Shows the CPU Utilization of the Microsoft.Exchange.Store.Service Service in Exchange 2016 Mailbox Server.

In Exchange 2016, the information store is now called Managed Store, which has two processes as below:

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Microsoft.Exchange.Store.Service.exe

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Microsoft.Exchange.Store.Worker.exe

Each database is running under its own process, which isolates the stores issues to a single database. Working with the Microsoft Exchange Replication service, Managed Store manages the mailbox databases and uses the Extensible Storage Engine (ESE) as the database engine. This architectural changes enable faster database failover and better physical disk failure handling.

Mailbox Databases

Shows the percentage of disk space consumed by the mailbox stores on this server. This also shows how much of the server disk consumption is caused by mailbox store consumption versus other data.

Transaction Logs

Shows the total percentage of disk space consumed by the transaction logs on this server. It can be used to quickly assess how much server disk is consumed by transaction log data versus other data on the Exchange server.

OS/ Subsystem Panel

The Subsystem panel displays components that represent the health of important subsystem features. This information includes:

Table 7. Exchange 2016 subsystem panel.
Component	Description
CPU Usage	Shows the amount of CPU used on this Exchange 2016 server.
System Disk	Shows the percentage of disk usage for the Windows system disk on this Exchange 2016 server.
System Memory	Shows the amount of physical memory (RAM) Windows is using. Physical memory usage can normally remain close to the total amount of physical memory installed on the system unless the amount of physical memory exceeds the amount of virtual memory that Windows is using. Windows normally keeps some physical memory available for immediate use.
Ping Time	Shows the ping time (in milliseconds) from the client (UC Diagnostics) to the Exchange 2016 server.
Top CPU Consumer	Identifies the process that is consuming the most CPU on this Exchange 2016 server.
Top Memory Consumer	Identifies the process that is consuming the most memory on this Exchange 2016 server.

Message Flows

The Exchange 2016 Diagnostic Console contains the following message flows that show the amount of information being sent to various components in your Exchange 2016 environment.

Table 8. Exchange 2016 message flows panel.
Message Flow	Description
HTTP Proxy Requests/sec	Shows the rate of the HTTP Proxy requests per second.
Inbound Msgs/Sec	Shows the number of messages (sent inbound into the forest) received by the SMTP server each second.
Msgs Sent/sec	Shows the number of messages sent by the SMTP Send connector per second.
Msgs Received/sec	Shows the rate of messages received by SMTP Receive connector on this Exchange 2016 server. The SMTP Receive connector is part of the Microsoft Exchange Transport service on Exchange 2016 holding Mailbox server roles. It controls message processing through a series of SMTP Receive agents performing anti-spam, antivirus, and other tasks before messages are submitted to the categorizer.
Messages Sent/sec	Shows the rate of messages delivered to the mailbox database using Exchange Remote Procedure Call (RPC).
Messages Submitted/sec	Shows the rate of retrieving messages from Mailbox database using Exchange Remote Procedure Call (RPC).
Bytes Written/sec	Shows the Process IO Write Bytes / Sec through the MSExchangeFrontendTransport service.
Bytes Read/sec	Shows the Process IO Read Bytes / Sec through the MSExchangeFrontendTransport service.
Bytes Read/sec	Shows the rate at which data is being read from the disk, network, and device subsystems of the Windows server running Exchange. The data is primarily read from the disk subsystem.
Bytes Written/sec	Shows the rate at which data is being written to the disk, network, and device subsystems of the Windows server running Exchange. The data is primarily written to the disk subsystem.

Drilldowns

Each drilldown page contains displays that provide you with specific information about the components of your system. Drilldowns mainly use two different types of displays — tables and charts. Drilldowns have the following features:

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They can be configured to show all or some of the metrics associated with components.

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You can access further information about displays in drilldowns by moving the mouse over the displays, or by clicking or right-clicking on them.

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You can copy the data shown in drilldowns to other applications or save it to a file.

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You can view a brief description of a drilldown by hovering your mouse over a component, such as a button, dataflow, status ball, or Toolbar button.

To view a drilldown

Right-click a component in a panel and select Show Details.

Table 9. Exchange 2016 drilldowns.

Associated Charts/Tabs

Active Directory Server

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Active Directory Servers - shows information about the Active Directory servers in use by this Exchange 2016 server. Exchange 2016 stores all configuration and recipient information in the Active Directory directory service database.

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Active Directory Server Details - Shows information about selected Active Directory Server. Exchange 2016 stores all configuration and recipient information in the Active Directory directory service database.

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DNS Servers - Shows information about the Domain Name System (DNS) Servers used by this Exchange 2016 server. The Exchange 2016 server uses the DNS server that is configured in the IP properties of the network adapter to locate domain controllers and global catalog servers, other Exchange servers, and remote domains. DNS lookup settings can be specified on the Hub Transport server, which override the settings on the network adapter to route messages.

You can drilldown to more detailed information for the following clients:

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•

•

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•

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For more information, see Clients Panel .

Exchange Services

You can drilldown to more detailed information for the following services:

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Front-End Transport Service

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Transport Submission Service

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Mailbox Transport Service

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Transport Delivery Service

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For more information, see Transport Panel .

Client Access Services

You can drilldown to more detailed information for the following components:

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SMTP Inbound Connections

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HTTP/Proxy Outstanding Requests

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Avg. Authentication Latency

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Avg. RPC Latency

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SMTP Outbound Connections

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Users at Max Concurrency

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Proxy Failure Rate

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LDAP Search Time

For more information, see Client Access Services Panel .

You can drilldown to more detailed information for the following components:

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Inbound Connections

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Outbound Connections

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ActiveSync Pending

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ActiveSync Request Time

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Unreachable Queue

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EWS Response Time

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Submission Queue

For more information, see Transport Panel .

Information Store

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Public Folder List - shows information about the public folders on this Exchange 2016 server.

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Public folder Mailbox List - shows the information of the public folder mailboxes.

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Exchange Database Information - shows information about the databases on this Exchange 2016 server, such as Transaction Log Free Space, Database Free Space, and Database Mount Status.

You can drilldown to more detailed information for the following components:

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•

•

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For more information, see OS/ Subsystem Panel .

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Process Name — indicates the image name of the application itself.

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CPU Usage — indicates the percentage of CPU time that the program is currently consuming. This is an instantaneous result.

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Physical Memory — indicates the current size of the working set of the process.

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Virtual Memory — indicates current memory allocated to this process that cannot be shared with other processes.

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