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Unified Communications Analytics 8.8.3 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Configuring settings for subscriptions

Before users can create and send subscriptions, you, as a UC Analytics administrator, must specify the SMTP relay server that is used to email the subscriptions. (If you are configuring subscriptions to post to file shares only, you do not have to specify a SMTP relay server.)

If you want, you can also specify a custom From Address and display name that appears on the subscription emails as the sender.

You must be a product administrator to access Admin Settings.

Optionally, you can require authentication be used to access the SMTP server for email subscriptions. If you enabled authentication by checking the Authentication check box, the authentication credentials must have Sent As permissions for the Active Directory user associated with the email address that is in the Sender Address field.

The Sender Email Address is used to send SMTP email subscriptions and the Sender Display Name appears in the From field in the email.

Click the Subscriptions tile.
Ensure that Enable subscriptions is selected.
Select a value for Parallel subscriptions threshold to limit the number of subscriptions that can run concurrently.
If authentication is required, select Use authentication for SMTP server and click Set credential.
If you want a subscription to attempt a retry when there is a failure, select Retry on subscription failure and select the number retries that should be attempted.
Click Save.

Once you have configured the Admin Settings for subscriptions, users can create subscriptions for insights. For information about how to create and schedule subscriptions, see the UC Analytics User Guide.

Suppose you are configuring subscriptions to use authenticated SMTP and the following conditions apply:

In this case, the specified credential must be from a domain that is trusted by the domain which contains the server hosting UC Analytics. Integrated Windows authentication will likely use Kerberos authentication. Windows will not allow UC Analytics to construct the required Kerberos token if the token is from a domain that the server does not trust.

As in all other cases of authenticated SMTP through an Exchange server, the credential must have SendAs permission on the Active Directory user to which the Sender Address belongs (if the address is not one of the credential’s own email addresses).

Managing user subscriptions

As a product administrator, you have the ability to manage subscriptions that are created by other users. For example, several subscriptions might have been created by a user who is no longer with the company. You can access these subscriptions and disable or delete them if you want.

You can also create subscriptions for existing users that run under that user’s credentials.

Click the Manage subscriptions for other users link on the top right.

Create a new subscription for the selected user.

Refresh the list of subscriptions.

Delete all the user subscriptions.

Rerun all subscriptions that previously failed.

NOTE: For detailed information about creating subscriptions, see the Unified Communications Analytics User Guide.


Making changes to your deployment

Options available in the Deployment Manager

After you have installed UC Analytics, you can make changes to your deployment. Typically you use the UC Analytics.exe file to access the following options that can be used to manage your installation:

Uninstall All

Allows you remove all the installed services.

Manage Deployment

Allows you to update the properties for the installed services, add a second Storage Engine, install additional collectors, and to add or remove product administrators. You can also update the service account for UC Analytics.

Manage Licenses

Shows a list of the installed licenses if you are running the DeploymentManager.exe on the server on which Data Engine service is installed.

Though you can see only the licenses installed on this Data Engine server, if you add a new license, the new license is automatically installed on all your Data Engine servers if you have a multiple Data Engine deployment.


Allows you to set detailed logging and to create a support bundle that can be used by Quest Support to troubleshoot any issues.

In some circumstances the TLS/SSL certificates for the Storage Engine and the Query Engine might become corrupted such as when the Storage Engine and Query Engine folders are not excluded from your antivirus scans. In this situation, you can use the Tools option to regenerate the certificates.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
Click Manage Deployment.

Change Service Account

If the account that was used to initially install UC Analytics must be changed, you can use this option to update the service account in the UC Analytics configuration database and in Windows for the UC Analytics services.

Change Product Administrators

Allows you to add users who have access to the Admin Settings. Product administrators can classify domains for message reporting, set user access for insights, and perform other administrative functions.

Enter accounts in the format of Domain\User or ComputerName\User only. Accounts in user principal name (UPN) format (such as are not supported.

NOTE: You can also add product administrators through Admin Settings on the UC Analytics web site. Select Admin Settings | Security. Under Access to Tenant Configuration heading, add the user to Admin Settings with full access. For details, see Granting full access to Admin Settings .

Modify Deployment

Allows you to move or update the properties for the installed services. You can also add more collectors.

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