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Quest has tools and processes in place to identify, protect, detect, and remediate vulnerabilities and incidents when they occur, including external security partners. As part of our standard security operations, Quest does not use CrowdStrike in any of our operations. We are reviewing our third parties, and so far, there is minimal affect. It is Quest's policy not to provide further technical details unless they directly impact customer data.

Stat 6.3 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

The Stat SYSTEM User Account

Stat is delivered with a single user account named SYSTEM that is used by system administrators to first log in to Stat and perform initial set up tasks, such as defining service domains, user classes, and user accounts.

Regarding the SYSTEM account, be aware of the following:

Standard Maintenance Windows

Wherever possible, Stat displays maintenance tables in a standard maintenance window. To view or edit a maintenance table, open the Maintenance menu and select the category to which the table belongs. Then in the submenu, select the table. The Maintenance menu contains the following submenu commands:

General Tables – General tables usually affect an application across all service domains. For example, Customers and Departments.
Domain Specific – These tables are service domain-specific. For example, CSR Status.
Stat Central Agent – These tables allow you to configure and maintain the Stat Central Agent as well as email
Security Settings – These tables are used to manage security settings such as creating new user accounts and user classes

Standard maintenance windows display tables in an easy-to-read, spreadsheet-like interface.

Buttons and Controls

A standard maintenance window contains a records list and several action buttons and controls which vary depending on the table it displays. Below are the buttons and controls featured with most maintenance tables.

This drop down list lets you select the service domain you want to edit records for. The list defaults to your default service domain. Also, since some tables, such as the Customer Maintenance table, are not domain-specific, this list is not always available.

This button opens the standard Specify Sort Columns dialog box, which lets you sort the records by any available field. For more information on the Specify Sort Columns dialog box, see the Stat User Guide, Chapter 4, “Stat Consoles.”

This button opens the standard Specify Filter dialog box, which lets you filter the records by any available field. This is useful for filtering out inactive codes. For more information on the Specify Filter dialog box, see the Stat User Guide, Chapter 4, “Stat Consoles.”

This button creates a new blank record.

This button deletes the currently selected record. Once a record has been saved, it cannot be deleted. This feature protects the integrity of your Stat Repository. You can inactivate a saved record, but you cannot delete it.

Depending on the type of maintenance table you are viewing, one or more special function buttons may be available. These buttons are used for accessing additional information particular to the selected record in the table. For information on the exact purpose and use of each button, see the section pertaining to its respective table in later chapters of this document.

Displays the number of records listed.

Saves any changes you have made and closes the standard maintenance window.

Saves your changes but does not close the standard maintenance window.

Closes the standard maintenance window without saving any changes.

The Record List

The record list displays all the records defined in the maintenance table. The top row of the list displays column headings.

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