Chat now with support
Chat with Support

We are currently experiencing issues on our phone support and are working diligently to restore services. For support, please sign in and create a case or email for assistance

Stat 6.3 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

Manage the Stat Central Agent

When properly configured, the Stat Central Agent requires minimal supervision or maintenance. However, on occasion you may need to re-configure the Stat Central Agent to perform certain jobs as they come up, such as routine database maintenance.

Managing the Stat Central Agent also involves monitoring it for problems. In most cases, whenever the Stat Central Agent encounters a problem, it simply generates an error log and continues. However, you can configure the Stat Central Agent to notify you via email whenever an error is encountered. After evaluating the situation, you may need to take steps to prevent the error from recurring.

Provide End-User Support

Stat is designed with two groups of people in mind: those who use the application (users) and those who are supported by the application (customers). After the initial implementation of Stat, end-user support is a relatively minor issue. Generally this entails making sure new users receive adequate training.

Perform Application Upgrades

While Quest may release several upgraded versions of Stat each year, most are optional. Your support agreement may stipulate that to remain eligible for support you must be running a current or recent release. It is your responsibility to be aware of these requirements. Quest notifies you of new releases as they become available. Some are shipped automatically, while others are shipped on an as-requested basis. Upgrades usually entail running an install program and a SQL script against your database.

Perform Database Maintenance

Database maintenance includes performing routine backups, optimizing performance, and defragmenting tablespaces as needed. You can configure the Stat Central Agent to automate some of these activities.

These activities are DBMS-specific and not within the scope of this manual. However, a well-tuned, recoverable database is critical to a successful Stat implementation.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating