If your Rapid Recovery Core is already registered with a phone-home key, access the General settings on the Core, change the setting Agree to use of personal data to No, and when prompted, register the non-phone-home key.
For more information or step-by-step instructions for changing General settings for your Core, see the topic Configuring Core general settings.
For more information about managing licenses from the Rapid Recovery Core, see the topic "Understanding Rapid Recovery licenses" in the Rapid Recovery Installation and Upgrade Guide.
Complete the steps in this procedure to contact the Quest licensing team to obtain a non-phone-home license.
- In a web browser, navigate to the Quest Licensing Assistance website at https://support.quest.com/contact-us/licensing.
- From the How can we help you drop-down menu, select Obtain a license for my product.
- From the Select Product drop-down menu, select Rapid Recovery.
- From the Product Version drop-down menu, select the appropriate option.
For example, select 6.7.
- In the Contact Information section of the form, add information as described in the following table.
Field Name Description Required Field
Enter the email address to which you want the Quest licensing team to respond. If you have access to the email account associated with your Rapid Recovery license, use that address for fastest response.
Yes Contact First Name Enter your first name. Yes Contact Last Name Enter your last name. Yes
Enter the name of the company associated with your Rapid Recovery license.
US Federal Select if your license is related to a US federal organization. No Country Select your country. Yes Phone Number Enter your phone number, including area code. If outside the US, include country code. Yes License Number (if available) No License Key (if available) License keys were used in AppAssure 5.4.1 and earlier. This is typically a string of 30 characters (6 groups of 5 numbers and upper-case alphabetic letters, separated by hyphens). No Machine ID The name of the registered Core machine. No Service Tag (if available) Enter the service tag if available. No
License Request Details
Indicate in this field that, per GDPR, you want a non-phone-home license to replace your phone-home license to protect your PII.
NOTE: By making this request, you agree that you will delete the phone-home license key when you receive and register the non-phone-home key. You also agree that you will not share this key.
Yes License File If you have a phone-home license, you can attach the license file. No
- To validate your request and submit the form, select I'm not a robot, and then click Next.
The form is submitted, and you receive an email message with a Service Request (SR) number.
When you receive the non-phone-home license file, upload it to the Core server to register the license. For more information, see "Updating or changing a license" in the Rapid Recovery Installation and Upgrade Guide.