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On Demand Recovery Current - User Guide

Azure account used for adding tenants to On Demand

  • To add a tenant and grant admin consent for the On Demand Recovery module, the Azure Global administrator directory role is required. For more details, see Add an Azure AD tenant.
    On Demand Recovery requires Basic consent in the Recovery section.
  • After the tenant is added, you can change the permissions to the User administrator role. Basic backup and restore operations will work.
    To use the whole product functionality, you must specify a service account in backup settings.

Service account permissions

The service account that is used to backup and restore Multi-Factor Authentication (MFA) settings, inactive mailboxes, conditional access polices, and Application Proxy settings must have the following permissions:

  • For backup operations, this account must be a member of Exchange administrator or User administrator Azure AD role.
  • To back up Application Proxy, the account must be a member of Application administrator role.

The service account is used to backup and restore the following data:

  • Conditional access policies
  • Multi-Factor Authentication (MFA) settings
  • Identifiers of inactive mailboxes
  • Gallery applications and SSO settings data
  • Application Proxy settings and connector groups

Table 1: Required permissions for the service account by feature

On Demand Recovery feature Required Directory role
Restoring conditional access policies Conditional access administrator
Restoring MFA settings User administrator
Restoring inactive mailboxes and backup required data Exchange administrator
Restoring Gallery applications and SSO settings Application administrator or Cloud application administrator
Restoring Application Proxy settings and connector Application administrator
NOTE: The Application administrator role is required to restore the Application Proxy settings. The Global reader role is sufficient for the backup operation.

Adding an Azure Active Directory Tenant

For instructions on how to add or remove an Azure AD tenant, see the Tenant Management section in the On Demand Global Settings User Guide.

Note: Creation of backups is disabled by default. After the tenant is added, you must enable the backup creation as described in Step 6 in Working with On Demand Recovery.

Office 365 Tenant Requirements (Mailbox Data Protection)

Office 365 and on-premises Exchange offer some native means of protection against losing valuable data. To prevent the permanent deletion of mailbox data and to be able to restore a mailbox when it is deleted from the Recycle Bin, it is strongly recommend that you use Office 365 retention policy or Litigation Hold (for hybrid configuration).

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