On Demand Migration Desktop Update Agent (DUA)

Release Notes

September 2026

To complete a migration project and reconfigure a user's applications, agents must be configured and deployed by administrators, then run on users' workstations.

Desktop Update Agent provides the ability to manage users' application reconfiguration activities from a single view within On Demand Migration. Migration administrators can configure which applications will be reconfigured, track each application’s status, and send notices to remind users if required.

These release notes provide basic information about the latest release of the On Demand Migration Desktop Update Agent. For more information about the Desktop Update Agent including detailed deployment instructions, refer to the Desktop Update Agent User Guide.

Topics:

New features

New features in On Demand Migration :

Modernized user experience: The Desktop Update Agent user interface has changed from a single-pane application to a multi-pane "wizard" experience. This new design allows for several of the new features and enhancements described below. The modernized user interface aids the end user to understand exactly what is happening in each step of the reconfiguration. Additional enhancements include accessibility improvements and a dark mode option.

Each application is reconfigured in turn and then each application is restarted so that the user can enter their target credentials (password).
At the end of the reconfiguration process, a status panel reports the outcome of each step and signals the user that reconfiguration has completed.
White labeling: Organizations can specify their own raster graphics format logo (BMP, JPG, PNG, GIF) to display in the upper left corner of the Desktop Update Agent user interface. A URL for a custom help web page created by your organization can also be provided. See 'Customizing the Desktop Update Agent user interface' in the Desktop Update Agent user guide for configuration details.

Agent log upload: Individual agent logs can now be uploaded to and stored in On Demand Migration, giving your migration administrator the ability to troubleshoot reconfiguration issues by downloading any user's agent log from On Demand Migration to examine it. These agent logs will be retained in ODM for 30 days.

NOTE: Only an On Demand Migration user with the Manage Desktop Update Agent role can access the agent logs. For data privacy reasons, Quest personnel including Support staff cannot obtain these logs from On Demand Migration themselves. If opening a Support case with Quest, your migration admin will need to download any relevant logs and add them to your support case.

Customizable Welcome text: The text on the main Desktop Update Agent 'welcome' panel can be fully customized. Migration admins can choose to provide a custom title, and/or specify a body message. The body message can be augmented with basic markup tags to add bold or italic text; underlining; and basic hyper linking. See 'Customizing the Desktop Update Agent user interface' in the Desktop Update Agent user guide for configuration details.
Reminder ('snooze') feature control: The reminder intervals (which permit an end user to delay the reconfiguration process while they attend to other work) can be configured by the migration admin to a specific set of intervals, or the reminder option can be removed entirely. The number of times the user can use this feature can also be set. See 'agent customization' in the Desktop Update Agent user guide for configuration details.

NOTE: The minimum allowed interval is 5 minutes, and the maximum allowed interval is 2 days.

Enhancements

The following enhancements are implemented in this release of On Demand Migration Desktop Update Agent.

Enhanced OneDrive folder locking detection and resolution: The Desktop Update Agent now detects a wide variety of applications that may be holding locks on the OneDrive folder and helps the end user to close those applications before proceeding with OneDrive reconfiguration. This greatly reduces the scenarios that require a two-step OneDrive reconfiguration process with a system restart between steps.
Expanded localization: The Desktop Update Agent user interface is now localized to over twenty locales. DUA will select the display language based on the Windows local system language. Users can switch from the automatically selected non-English language to the default English text if necessary.
To assist in troubleshooting, DUA will log the exact product version numbers of Outlook, OneDrive, and Teams as it encounters them during reconfiguration.
Target UPN is now a required property in the switch instructions, instead of email address. This allows reconfiguration of OneDrive and/or Teams when no user email account has been configured on the target.
PowerShell custom scripts can have timeouts configured. See 'Customizing the Desktop Update Agent user interface' in the Desktop Update Agent user guide for configuration details.

Resolved Issues

The following is a list of issues addressed in this release.

Resolved Issues	Issue ID
Fixed a minor resource leak with the System tray icon disposal	n/a

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