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MessageStats 7.8.1 - Administrator Guide

What is MessageStats? MessageStats Information Sources Using the Console Interface Creating a Connection to Exchange Creating Gathering Tasks Default Gatherings Extending Gathering Tasks Configuring Audits Setting MessageStats Server Properties Setting Configuration Properties Setting Exchange Organization Properties Setting Exchange Server Properties Setting Task Execution Server Properties Setting Task Default Properties Compressing Tracking Log Files Using the MessageStats Reports Console Database Management Appendix A:Microsoft ASP.NET Configuration Issues Appendix B: Gathering Task Dependencies Appendix C:Troubleshooting Permission Problems

Setting General Organization Properties

From the Exchange Organizations node in the treeview, you can set basic properties that are not specific to any one Exchange organization.

Specifically you can select the archive location for your tracking logs if you are using the MessageStats archiving feature.

For information about setting a custom location for archived tracking logs, see Selecting a Tracking Log Archive Location .

Selecting a Tracking Log Archive Location

If you are archiving the Exchange tracking logs, you can specify the location in which to archive the tracking logs using the Tracking Log Archive property tab.

To select a custom archive share location
1
Select the Exchange Organizations node in the treeview.
2
Right-click and select Properties.
3
Specify the share to which the tracking logs are to be archived.
4
Click Apply.

You can select the servers for which the tracking logs are to be archived using the Tracking Logs tab in the properties for a specific Exchange organization. For more information, see Selecting Servers for Tracking Log Archiving .

Setting Properties for a Specific Exchange Organization

The parameters that you set for a specific organization are used as the default configuration for the organization-level tasks that you create for that organization.

•
SMTP namespaces—You can modify internal SMTP namespaces to ensure that, when the task processors are processing the tracking logs, traffic is correctly recorded as internal or external.
•
Identifying Internal SMTP Namespaces
Internal subnets— Messages sent directly through SMTP to an Exchange server are usually counted as “external” in reports. You can identify the IP addresses used by your company so that internal messages submitted directly through SMTP are counted as “internal”.
•
Identifying Internal IP Addresses
•
Audits—Specify the mailboxes, email subjects, and Internet domains that you want to audit. The task processors collect the extra audit data when they process the Exchange tracking logs.
•
Identifying Mailboxes for Mailbox Auditing
•
Auditing Subject Text in Messages
•
Configuring Internet Domain Auditing
•
Setting a Threshold for Delivery Time Audits
•
Mailbox exclusions—You can exclude certain mailboxes from mailbox statistics reporting (other than mailbox size).
•
Excluding Mailboxes from Gatherings
•
Delivery time thresholds—Set delivery time thresholds to allow the MessageStats task processors to identify messages that exceed the threshold during the tracking log processing.
•
Setting a Threshold for Delivery Time Audits
•
Exchange servers for gatherings and organization task membership—You can change the Exchange connection server for the organization or specify a gathering server for specific organization-level gathering tasks.
•
Changing the Exchange Connection Server
•
Selecting a Separate Gathering Server
•
Viewing Task Membership for an Organization
•
Distribution group membership—You can set whether distribution group membership information is gathered for the organization.
•
Gathering Distribution Group Membership Information
•
Tracking log archiving—You can select Exchange servers in the organization for which the tracking logs are to be archived.
•
Selecting Servers for Tracking Log Archiving

By configuring properties for a specific Exchange organization, you apply them to all the servers within the organization.

To access Exchange Organizations property tabs
1
Expand the Exchange Organizations node in the treeview and select a specific Exchange organization.
2
Right-click and select Properties.
3
Select the tab for the properties tab that you want.

Identifying Internal SMTP Namespaces

MessageStats reports on your internal and external email traffic. Within the MessageStats task processors, a component enumerates the SMTP domains in the Recipient Policies and attempts to determine which namespaces are internal to an organization. The component also checks the domains in the primary and secondary SMTP addresses of mailboxes.

You can use the SMTP Namespaces tab to ensure that all internal SMTP namespaces are correctly identified and to ensure that MessageStats can accurately report internal and external email traffic.

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If you add a SMTP namespace to the list, MessageStats includes the email to and from the namespace in the internal mail traffic reports.
•
If you clear a SMTP namespace on the list, the namespace is considered external and email to and from the namespace appears in external mail traffic reports.

For more information about how MessageStats report internal and external email traffic, see Appendix A in the MessageStats Reports User Guide.

Specifying Additional SMTP Namespaces

Though MessageStats automatically populates the SMTP namespace list, if any internal SMTP namespaces are missing, you can add them. An SMTP namespace consists of two or more parts (technically labels), separated by dots. The top-level namespace is the right-most label and any children of the namespace are the labels to the left. MessageStats includes parent namespaces and child namespaces according to the level of namespace that you enter.

For example, if you entered Blackbox.com, MessageStats captures information for both Westland.Blackbox.com and Blackbox.com. However, if you explicitly enter Westland.Blackbox.com, MessageStats does not capture Blackbox.com in the Internal Namespace Distribution report.

To add SMTP namespaces to the list
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the SMTP namespaces tab.
4
Click Add.
5
Enter an SMTP namespace in the SMTP namespace box and click OK.
6
Click OK.
To clear SMTP namespaces from the list
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the SMTP namespaces tab.
4
Click the column heading to sort the list:
•
in alphabetic order
•
ordered with unchecked namespaces first
•
in reverse alphabetic order
•
ordered with checked namespaces first
5
Select the SMTP namespace and click to clear the check box.
6
Click OK.
To edit SMTP namespaces
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the SMTP namespaces tab.
4
Click the column heading to sort the list:
•
in alphabetic order
•
ordered with unchecked namespaces first
•
in reverse alphabetic order
•
ordered with checked namespaces first
5
Select the SMTP namespace that you want to edit and click Edit.
6
Edit the namespace in the SMTP namespace box and click OK.

To make changes to multiple namespaces, you can select a group of namespaces in the list, right-click and select the option you want.

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