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Foglight APM for Real User Experience 5.9.11 - User Guide

Getting started with Foglight APM Monitoring Transactions Viewing Real User Activity from a Geographical Perspective Assessing real user experiences during key sequences Monitoring the performance of web sites and endpoints Searching APM data Replaying sessions, hits, and sequences Visualizing search results Creating Custom Drag-and-Drop Dashboards APM Tile and View Reference

Introducing the Replay browser

You can open the Session Explorer from any search result that displays the Session Explorer icon.

To open the Replay browser:
1
In the search results, click the Session Explorer icon, and select whether to open the Session Explorer in the current browser window or a new window.
The Session Explorer opens. The active tab is the tab displayed the last time you opened the Session Explorer.
2
If not already selected, click the Replay tab.
The Replay browser displays the selected hit. The following image and table identify the elements in the Replay browser.
Figure 40. Replay browser
 
Table 19. Replay browser elements
 
Element
Description
a
Selection pane

Displays either a list of hits or a list of pages. Select a hit or page to view it in the Replay pane.

b
User Input pane

Displays the input values entered by the user in form fields, or the buttons or links clicked.

c
Replay menu

Navigate between pages, control what is displayed in the Replay browser, or export sessions from here to replay later.

d
Details pane

Displays details about the hit or page.

e
Content pane

Displays the content for the selected hit or page.

3
To work with hits, in the Selection pane, select the Captured Hits tab.
By default, the list includes HTML hits as well as hits for other resources, such as images, text, and JavaScript.
4
Click a hit to view its details and content.
The hit’s details appear in the Details pane, and the hit’s content appears in the Content pane.
5
To work with pages, in the Selection pane, select the Page Visit Order tab.
The pages are listed in the order in which the real user viewed them. For replay purposes, a page is defined as having both page data and HTML.
 
* 
NOTE: Pages without HTML do not qualify for page replay. For example, applications such as Siebel, PeopleSoft, and SharePoint®, may contain pages without HTML. In addition, pages identified by user-defined URL classifiers may not qualify. In this case, use the Captured Hits tab instead.
6
Click a page to view its details and content.
7
To page through the user’s session, select each page in turn or use the navigation arrows on the Replay menu.
8
If the session you are viewing is still in progress, periodically click Refresh to update the data in the Session Explorer.
9
Optional—customize the Replay browser.
•
Content pane: Changing how content is displayed
•
Selection pane: Customizing the Selection pane
Related Topics
•
Customizing the Selection pane
•
Changing how content is displayed
•
Understanding what happens when content is unavailable
•
Managing saved sessions

Changing how content is displayed

You can change what you see in the Content pane by selecting a different Display Mode. The following table describes the kinds of views available.

 
Table 20. Replay browser display modes
Display Mode Option
Setting the Option
Response Replay

Select to view an approximation of the content as the real user originally viewed it. For more information, see Understanding what happens when content is unavailable.

Response Replay
(Show Submitted Input)

Select to view an approximation of the content as the real user originally viewed it, plus the final values for all form fields and any links or buttons that were clicked. For more information, see Understanding what happens when content is unavailable.

NOTE: Excludes forms or links manipulated by JavaScript on the client browser, including actions that are purely client-side.
Response Source

For HTML hits, select this display mode to see the source code that was captured. This mode is useful for debugging dynamic web applications. If a selected hit is not an HTML page, displays the same view as Response Replay mode.

Hit Details

Select to view the network and HTTP details about a selected hit, including response time, hit analysis, request and response fields, and headers, cookies, and Archiver details.

Request Content Body

For hits that use POST as the HTTP request method, select this display mode to view the HTTP request message body as text. Useful for viewing data POST-ed from the browser, including special request content-types (for example, XML and JSON formats).

Instrumentation

Select to view raw instrumentation data. Requires that an APM Administrator included a call to the Foglight instrumentation JavaScript library on the monitored web site or application. For more information, see “Capturing traffic outside the network” in the Foglight APM Administration and Configuration Guide.

Related Topics
•
Introducing the Replay browser
•
Customizing the Selection pane
•
Understanding what happens when content is unavailable
•
Managing saved sessions

Customizing the Selection pane

You can customize the Selection pane using the View menu options. The following table summarizes the options.

 
Table 21. Selection pane options
View Menu Option
Setting the Option
Show Only HTML Hits

Select to show only HTML hits.

Deselect (default) to show all hits.

Display Page Titles for HTML Hits

Select to show the HTML page title (when available).

Deselect (default) to show the URL path.

Display Full URL for Hit Labels

Select (default) to show the full URL path.

Deselect to show only the file name.

Expand All

Select to expand all nested elements in a list of hits.

Collapse All

Select to collapse all nested elements in a list of hits.

Expand Errors/Warnings

Select to expand nested elements marked as errors or warnings.

Enable Tooltips

Select to enable tooltips containing hit details for the hits.

Related Topics
•
Introducing the Replay browser
•
Changing how content is displayed
•
Understanding what happens when content is unavailable
•
Managing saved sessions

Understanding what happens when content is unavailable

Sometimes content is not available in the captured data. For example, content may have been cached in an earlier session and therefore was not returned as a hit in the current session. Depending on how your APM Administrator configured replay settings, missing content may be shown as broken links, replaced with resources of the same name retrieved from the live web server (default), or replaced by static page resources. For more information, see the When Element Content not Available setting under “Replay settings” in the Foglight APM Administration and Configuration Guide online help.

Related Topics
•
Introducing the Replay browser
•
Customizing the Selection pane
•
Changing how content is displayed
•
Managing saved sessions
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